CCTV Annual Maintenance Contract (AMC) Dubai

Every CCTV AMC visit includes a full preventive inspection and service. We clean camera lenses and housings, check cable terminations and connections, test recording schedules and motion-detection zones, verify remote-viewing access, and confirm footage is being written correctly to the NVR or DVR.

We offer three annual maintenance tiers to match the criticality of your site. All plans include a written post-visit report and a priority fault line; the difference is visit frequency and camera count. Every tier gets the same 15-minute remote first response and 4-hour on-site response during opening hours (Mon to Sat 9:00 to 19:00).

Dubai's sandstorms and summer humidity accelerate lens degradation faster than in temperate climates. A lens filmed with fine dust reduces image clarity by up to 40%, enough to make facial identification impossible in the footage you need most. Heat above 50 °C also stresses NVR drives; we check drive health and flag failing disks before they cause a silent recording gap. SIRA-regulated businesses also need to prove 31-day continuous footage on demand: an unserviced system that drops recordings can put the business in breach.

AMC clients get a dedicated fault line for unscheduled issues: cameras offline, NVR not recording, remote-viewing loss or vandalism damage. Every tier gets the same response: a 15-minute remote first response and a 4-hour on-site response during opening hours (Mon to Sat 9:00 to 19:00). For critical sites such as banks, petrol stations and healthcare facilities, out-of-hours response is by arrangement.

We manage CCTV AMC for retail chains, hotel groups, warehousing operators and corporate campuses across Dubai with a single consolidated contract and one point of contact. We maintain an asset register of every camera, recorder and storage device across your sites and schedule visits to minimise operational disruption. Volume pricing applies for five or more sites.