VoIP & Business Phone Systems Dubai

Brands We Deploy

We are vendor-neutral on phone systems. The recommendation follows your handset count, whether you need on-premise or cloud, and what your internet line can actually carry. These are the platforms we deploy and support most often in Dubai.

• Yealink - desk and conference handsets. The default choice for most Dubai offices on cost, build quality and provisioning support.
• Yeastar - on-premise and hybrid PBX. Suits businesses that want call control on site rather than entirely in the cloud.
• 3CX - software PBX that runs on your own server or in the cloud, with strong mobile and browser clients for hybrid teams.
• Grandstream - handsets, gateways and analogue adapters. Useful where older analogue lines or door intercoms have to stay in the system.
• Microsoft Teams Phone - the right answer when your business already lives in Teams and you want calls in the same client.

Cloud PBX & VoIP Phone Systems

Azizi Technologies deploys cloud PBX and VoIP phone systems in Dubai on 3CX, Yeastar, Microsoft Teams Phone, Zoom Phone, Grandstream, and Cisco Webex Calling, scaling from 5 users to 500. Cloud-hosted PBX is the standard architecture for most new deployments - no on-premise hardware to maintain, easy scaling from 5 users to 500, automatic feature updates, and your phone system survives an office power cut or internet outage by routing calls to mobile. We deploy 3CX (most popular SME platform - flexible licensing, strong feature set), Yeastar P-series for businesses that prefer on-premise control with cloud-like management, Microsoft Teams Phone for organisations already on Microsoft 365, Zoom Phone for Zoom-first businesses, and Cisco Webex Calling for enterprises with global scale. Every deployment includes IVR/auto-attendant, queues, ring groups, voicemail-to-email, call recording, and a hunt group for after-hours.

• 3CX cloud or on-premise - SME-friendly licensing and feature depth
• Microsoft Teams Phone for M365-first organisations
• Zoom Phone for Zoom-centric communication culture
• Yeastar P-series and Grandstream UCM for on-premise preference
• Cisco Webex Calling for enterprise multi-site
• Mobile and desktop softphone apps as standard

Etisalat / du Compliance & Number Portability

Azizi Technologies deploys business VoIP in Dubai on regulated Etisalat Business and du Business SIP trunks and ports your existing PSTN number across, cutting international call rates by 60-75%. VoIP services in the UAE require regulatory awareness: residential VoIP (Skype, WhatsApp calling) is restricted by TDRA, but business-grade VoIP is fully permitted through proper enterprise services. We deploy on regulated SIP trunks from Etisalat Business or du Business - both providers offer enterprise SIP trunks with proper inbound DID number ranges, outbound call routing, and emergency-call compliance. Number portability from old Etisalat/du PSTN lines to your new VoIP system is standard - keep your existing business number. International calling rates through enterprise SIP run typically 60–75% below standard PSTN rates.

• Etisalat Business and du Business enterprise SIP trunk deployment
• Number portability from existing PSTN lines (no business disruption)
• Inbound DID number ranges (direct-dial for every employee)
• Emergency 999/991 routing with location identification
• International call routing with 60–75% PSTN cost savings
• Toll-free 800/600 number setup

Video Conferencing & Meeting Rooms

Azizi Technologies designs and installs Microsoft Teams Rooms and Zoom Rooms meeting rooms in Dubai with one-touch start using Logitech Rally Bar, Poly Studio, Yealink MeetingBoard, or Crestron Flex. VoIP and video conferencing have converged - modern meeting rooms run Microsoft Teams Rooms or Zoom Rooms with one-touch start, automatic camera framing, and clean audio from purpose-built systems. We design and install meeting rooms with Logitech Rally Bar, Poly Studio, Yealink MeetingBoard, or Crestron Flex systems depending on room size and budget - including display, camera, microphone array, table touch panel, room scheduling display outside the door, and the booking integration to your Outlook/Google Workspace calendars.

• Microsoft Teams Rooms and Zoom Rooms certified deployments
• Logitech Rally Bar, Poly Studio, Yealink MeetingBoard hardware
• Crestron Flex and Neat Bar for executive boardrooms
• Room scheduling displays (Crestron, Neat, Evoko)
• Wireless screen sharing (AirPlay, Miracast, ClickShare, Solstice)
• Calendar integration with Outlook and Google Workspace

Call Centre, Contact Centre & CRM Integration

Azizi Technologies deploys call and contact centres in Dubai with CRM integration on 3CX for SME volumes, Genesys Cloud for mid-market, and Avaya or Cisco for enterprise. Inbound or outbound contact centres need more than basic VoIP - queue management, ACD (automatic call distribution), supervisor dashboards, call recording with screen recording, quality monitoring, CRM integration so caller details pop on agent screens, and wallboards for live metrics. We deploy 3CX with its built-in contact centre features for SME volumes, Genesys Cloud for mid-market, and Avaya/Cisco enterprise contact centre for higher complexity. CRM integration with Salesforce, HubSpot, Zoho, Microsoft Dynamics, and bespoke CRMs.

• ACD, IVR, queue management, supervisor dashboards
• Call recording and screen recording for quality assurance
• CRM screen pops: Salesforce, HubSpot, Zoho, Dynamics
• Live wallboards (TVs in the contact centre)
• Workforce management and scheduling
• Predictive and progressive dialler for outbound campaigns

Unified Communications & Mobile Workforce

Azizi Technologies deploys unified communications in Dubai so a single business number rings the desk phone, mobile app, laptop softphone, and home device for your mobile workforce. Your team isn't in the office 9 to 5 anymore - they're at home, at client sites, travelling between Dubai and Abu Dhabi. Unified communications means the same business number rings the desk phone, mobile app, laptop softphone, and home device, and any user can call from any of them showing the office number. Voicemail is transcribed and emailed. SMS and WhatsApp Business arrive in the same interface as voice. Status presence is shared with Microsoft Teams or Slack. The user experience is unified; the underlying complexity is invisible.

• Single business number across desk, mobile app, laptop softphone
• Voicemail-to-email transcription (auto-translated multi-language)
• WhatsApp Business and SMS unified into the same interface
• Microsoft Teams / Slack presence integration
• BYOD support - staff use personal mobiles without exposing personal numbers
• Call recording across all devices with retention policy

How a VoIP Project Works

Most VoIP deployments are operationally simple but require careful planning around number porting and cutover timing to avoid business disruption.

• 1. Discovery call - current setup, pain points, user count, growth plans
• 2. Platform recommendation and fixed-price quote
• 3. Enterprise SIP trunk procurement from Etisalat/du Business
• 4. PBX configuration: extensions, IVR, queues, recording, integrations
• 5. Number porting submission and scheduling (3–6 weeks for porting)
• 6. Pilot rollout to test group, then full cutover with parallel running
• 7. End-user training and 30 days of post-go-live support

4-Hour On-Site Response

Anywhere in Dubai, in opening hours

Walk-In Repairs, No Appointment

Media City or Bur Dubai, Monday to Saturday

Opening-Hours Remote Helpdesk

Phone and remote support, Monday to Saturday 9:00 to 19:00