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AziziTechnologies
IT Solutions · Since 2007
Two walk-in offices: Dubai Media City and Bur Dubai, Mon to Sat 9:00 to 19:00.Request an assessment
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VoIP & Business Phone Systems · Dubai · Since 2007

PBX System Installation Dubai

A PBX (Private Branch Exchange) is the phone system that connects your internal extensions to each other and routes external calls to and from your office phone numbers. Modern IP PBX systems, replacing the legacy analogue PABX, deliver the same internal switching but over your IP network, with far greater flexibility, lower call costs and advanced features like call recording, IVR and CRM integration. Azizi Technologies installs and configures IP PBX systems for Dubai businesses using 3CX, Cisco, Yeastar and Grandstream platforms, on-premise or cloud-hosted. Consultation before any commitment.

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4.9 · 645 reviewsTwo Dubai officesMon-Sat 9AM-7PM19 years in Dubai

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Updated June 2026

IP PBX versus the old PABX

Same internal switching, over the network you already have.

A PBX routes calls between your internal extensions and out to the world. The legacy analogue PABX did that over dedicated telephone cabling, which is why every extension needed its own run and every change needed a technician. An IP PBX does the same job over your existing data network.

What that unlocks is everything the old system could not do without expensive add-on cards: call recording, IVR menus, queues and reporting, and integration with your CRM so an inbound call opens the customer record. It also runs on-premise or hosted, which is now a genuine choice rather than a default.

  • No dedicated telephone cabling and no technician visit for every change.

Blue glass artwork

PBX Installation Pricing Dubai

PBX costs in Dubai depend on platform, number of extensions and whether you go on-premise (hardware at your office) or cloud-hosted. On-premise gives you full control and lower long-term running costs; cloud reduces the upfront hardware investment.

  • 3CX on-premise (up to 10 extensions): one-time setup plus server hardware
  • 3CX on-premise (up to 50 extensions): one-time setup plus server
  • 3CX cloud-hosted (Azizi-managed): monthly fee (up to 10 users)
  • Yeastar S-series PBX appliance (20 ext): appliance hardware plus setup
  • Grandstream UCM (on-premise appliance): appliance hardware plus setup
  • IP desk phones (Yealink T4x/T5x series): priced per phone
  • SIP trunk setup (Etisalat or du SIP): replaces analogue PSTN lines

3CX PBX Installation Dubai

3CX is the most widely deployed IP PBX in the Dubai SME and mid-market space, and our most-recommended platform for businesses between 10 and 500 users. It runs on Windows or Linux (or as a virtual appliance), connects to SIP trunks from Etisalat or du to replace your PSTN lines, and includes a full softphone app for desktop and mobile at no extra cost. 3CX licences are priced per simultaneous call (not per user), which makes it significantly more economical for businesses where many users share a smaller number of concurrent lines.

On-Premise vs Cloud-Hosted PBX

Both options deliver the same features; the difference is where the PBX server runs and who is responsible for it.

  • On-premise: PBX runs on a server at your office; you own the hardware; full control over data and configuration; lower monthly cost once setup is paid; requires server maintenance
  • Cloud-hosted (managed by Azizi): PBX runs in a data centre; no server hardware at your office; Azizi manages updates and backups; fixed monthly fee; easier for remote and multi-site teams
  • Hybrid: on-premise PBX with cloud failover, calls route to cloud if your office internet is down

SIP Trunk Configuration Dubai

A SIP trunk replaces your PSTN phone lines (the physical copper lines from Etisalat or du) with a VoIP connection that carries your external calls over the internet, dramatically reducing call costs. We configure SIP trunks from Etisalat Business (SIP connectivity), du Business and third-party SIP providers compatible with UAE regulation. Your existing DID numbers (the numbers your clients call) are ported to the SIP trunk so nothing changes for callers.

PBX Features for Dubai Offices

A correctly configured IP PBX gives your Dubai office enterprise telephony features without enterprise costs.

  • Auto-attendant: welcome greeting routes callers to the right department automatically
  • Hunt groups: calls ring multiple extensions before going to voicemail
  • Call queuing: callers wait in queue with music-on-hold and position announcement
  • Call recording: automatic or on-demand, stored locally or in cloud
  • Voicemail to email: audio file delivered to inbox
  • Conference calling: ad-hoc multi-party calls without external conferencing services
  • CRM integration: calls logged automatically to Salesforce, Zoho or HubSpot
  • Mobile app: full PBX extension on iOS and Android

Key Benefits of PBX System Installation

  • 3CX, Yeastar, Grandstream, Cisco installed and configured
  • On-premise or cloud-hosted, quoted after a consultation
  • SIP trunk setup: replace PSTN lines and reduce call costs
  • Auto-attendant, call recording, CRM integration
  • Full staff and admin training at handover
  • Ongoing support and AMC available

Why Azizi Technologies

Why Choose Azizi Technologies for PBX System Installation

5 reasons, from the Azizi Technologies IT team at Concord Tower, Dubai Media City, and the IT Center Building, Bur Dubai.

  • 4.9★ rated on Google with 645+ verified reviews
  • Hands-on 3CX deployment and support in Dubai
  • On-premise, cloud and hybrid
  • SIP trunk setup included
  • Full handover training for staff and admin

How it works

How PBX System Installation Works in Dubai

  1. 01

    Consultation

    We assess extension count, call volume, SIP trunk vs PSTN, and cloud vs on-premise preference.

  2. 02

    System Design

    Platform selected (3CX/Yeastar/Grandstream), hardware sized, network requirements specified.

  3. 03

    Installation

    PBX installed, SIP trunks configured, extensions provisioned, IVR and call flows set up.

  4. 04

    Training & Handover

    Staff trained on phones and mobile app; admin trained on PBX web interface; documentation provided.

Vendor neutral

Platforms We Support

The phone systems and meeting platforms we deploy and support for Dubai offices, chosen by how your team actually takes calls.

  • 3CXOur most common PBX deployment: on-premise or hosted, with SIP trunks and softphones on every device.
  • YeastarAppliance PBX systems for offices that want a box in the rack and simple licensing.
  • GrandstreamIP handsets, gateways and small-office PBX units.
  • CiscoEnterprise IP telephony we support and migrate away from when the licensing stops making sense.
  • Microsoft Teams PhoneCalling inside Teams for businesses already on Microsoft 365.
  • Zoom PhoneCloud calling for teams that already run their meetings on Zoom.

Finding us

Office 45, Concord Tower

Our main workshop is Office 45 on the 10th floor of Concord Tower in Dubai Media City, with a second Azizi Technologies office at the IT Center Building in Bur Dubai. The nearest metro to Concord Tower is Dubai Internet City, and there is visitor parking (first 15 minutes free, then paid) if you drive.

No appointment is needed during workshop hours, Mon-Sat 9AM-7PM, Fri break 12-2PM · Sun closed. Remote support runs from both offices, and on-site visits are scheduled from whichever is closer to you.

Where we work on site

Dubai Media City, Internet City, Knowledge Park, Barsha Heights, Bur Dubai, Business Bay, JLT and the wider city from the two offices, with scheduled visits beyond Dubai.

How engagements run

An assessment or site survey first, then a written scope and quote, then installation or onboarding, with ongoing support afterwards.

FAQ

Frequently Asked Questions

Quick answers about PBX System Installation in Dubai from the Azizi Technologies team.

How much does PBX installation cost in Dubai?
It depends on the platform and extension count. On-premise 3CX for up to 10 extensions is a one-time setup plus server hardware, cloud-hosted 3CX is a monthly fee, and Yeastar or Grandstream systems combine appliance hardware with setup. Yealink T4x desk phones are priced per phone. A full quote is provided after a consultation.
Should we go on-premise or cloud PBX for our Dubai office?
On-premise is better if you have a server room, IT staff, or want full control over your data and lower ongoing costs after payback. Cloud is better if you want no hardware to manage, easy remote-worker support, and prefer a fixed monthly fee. For most small offices under 20 users, cloud is simpler. For 50+ users with existing server infrastructure, on-premise 3CX typically wins on cost.
Can you replace our old PABX with a new IP PBX without changing our phone numbers?
Yes. Your existing DID numbers are ported to SIP trunks from Etisalat or du, then connected to the new IP PBX. Your clients continue calling the same numbers. The porting process takes 3–10 working days and runs in parallel with the new system setup, so there is no gap in service.
What phones work with 3CX and other IP PBX systems?
Any SIP-compatible IP phone works. We recommend Yealink T4x or T5x series for most offices. Cisco IP phones (Cisco 6821, 8800 series) are available for premium deployments. 3CX also includes free desktop and mobile softphones, so staff with laptops or mobile phones do not need desk phones at all.
Should we choose a cloud PBX or an on-premise phone system?
Cloud PBX cuts upfront hardware and lets staff take extensions anywhere, while on-premise IP-PBX gives you full local control and works independently of your internet link. We weigh your headcount, number of branches and call volume on the survey before recommending either.
Can we keep our existing Dubai phone numbers?
Yes, in most cases we port your current landline or toll-free numbers to the new system so customers notice no change. We coordinate the porting with your telecom provider to keep downtime to a minimum during cutover.
Does a business phone system support call recording and IVR menus?
Yes, we configure auto-attendant IVR menus, call queues, voicemail-to-email and call recording for quality and compliance. These features route callers to the right department and give managers reporting on call volumes and response times.
How many extensions can the PBX scale to as we grow?
From a handful of desk phones to hundreds of extensions across multiple branches, IP-PBX platforms scale by adding licences or handsets without re-cabling. We size the system with headroom so adding new staff or a new office is a simple change, not a rebuild.

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VoIP & Business Phone Systems Dubai

An assessment first, then a written scope and quote from our Dubai Media City office. No obligation.

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Two Dubai offices, both walk-in

Concord Tower in Media City and the IT Center Building in Bur Dubai, Monday to Saturday 9:00 to 19:00.Find our offices

IT AMC Dubai: one written SLA for the whole estate

IT annual maintenance contracts with response times in the contract, for offices with or without in-house IT.IT AMC in Dubai
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What are you installing?

Four short steps, about a minute. Tell us the job once and we reply on WhatsApp with a price or a written scope, not a call-back.

4.9 stars from 645 Google reviews. Most enquiries answered within minutes during opening hours.

Read them on Google

Meet the engineers

Real engineers. Real accountability.

Every job is handled by a certified engineer, the same people clients name in our Google reviews.

  • IT Support Lead

    Usman K., thanked by name in our Google reviews

    Microsoft Certified

    10+ yrs experience

  • Senior Apple Repair Engineer

    Shafeeq Ur Rehman, owner, on the Mac repair and micro-soldering bench

    Apple-certified diagnostics · Board-level repair

    12+ yrs experience

  • Network & Security Lead

    Infrastructure and firewall team

    Cisco CCNA

    14+ yrs experience

  • Data Recovery Engineer

    Drive imaging and board-level recovery bench

    PC-3000 toolchain

    9+ yrs experience

Finding us

Find your nearest Azizi Technologies workshop

Walk in to either Dubai branch, or book an assessment. Visitor parking at Concord Tower (first 15 minutes free, then paid) (Dubai Media City).

Dubai Media City

Concord Tower, Office 45, 10th floor
Dubai Media City, Dubai

Find us in Concord Tower, Dubai Media City. Visitor parking at Concord Tower (first 15 minutes free, then paid).

Opening hours:
Mon to Sat: 9:00 to 19:00, Friday break 12:00 to 14:00
Sun: closed

Get directions

Bur Dubai

G 58, IT Center Building, 21 21A Street
Bur Dubai, Dubai

Find us on the ground floor of the IT Center Building, with the walk-in repair counter.

Opening hours:
Mon to Sat: 9:00 to 19:00, Friday break 12:00 to 14:00
Sun: closed

Get directions

Azizi Technologies

The numbers behind the team

Google rating
4.9★
Verified reviews
645
In Dubai since 2007
19 years
On-site response SLA
4 hours
Remote first response
15 minutes
Dubai walk-in offices
2

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