Skip to content
Azizi Technologies - Dubai IT Solutions Logo
AziziTechnologies
IT Solutions · Since 2007
Media City walk-in: Concord Tower, Office 45, Mon to Sat 9:00 to 19:00.Request an IT assessment
Azizi Technologies engineer supporting a mixed Mac and PC creative agency fleet at Concord Tower, Dubai Media City

Azizi Technologies. IT support in Dubai Media City.

IT support inside Dubai Media City

AMC contracts with a written SLA for mixed Mac and PC teams, run from Office 45 at Concord Tower.

Request an assessmentSee what AMC covers
What you getServicesTeamsFAQReviewsGet an instant quote
Reviewed by Shafeeq Ur Rehman, Owner & Senior Apple Repair Engineer Updated October 2026

Quick answer

Azizi Technologies provides contracted IT support for businesses in Dubai Media City from its workshop at Concord Tower, Office 45, 10th Floor. Services include IT AMC contracts, managed IT, mixed Mac and PC fleet management, media storage and backup, office networks and Microsoft 365. Remote first response is within 15 minutes and on-site response within 4 hours, during opening hours (Mon to Sat 9:00 to 19:00).
Get an instant quote
Address
Concord Tower, Office 45, 10th Fl
On-site response
Within 4 hours (SLA)
Remote helpdesk
Unlimited on AMC
Nearest metro
Dubai Internet City
Fleets
Mac + PC together
Team size served
5 to 200

What you get

Inside the building, in writing, on both platforms

The three things a Media City office is actually buying, each on its own page.

Office 45
Concord Tower · Dubai Media City

Engineers in the building

Most DMC offices are a walk away rather than a dispatch, so same-day is routine and within the hour is common.

IT support across Dubai
4 hours
Written SLA

Response times you can hold us to

15-minute remote first response and 4-hour on-site response, written into the AMC rather than promised on a call.

See what an AMC covers
1 contract
Mac and PC together

One provider for both platforms

Creative on macOS, finance on Windows, Microsoft 365 or Google Workspace, one team accountable for all of it.

Managed IT services

Key takeaways

What Media City gets from Concord Tower

Azizi Technologies runs contracted IT support for Dubai Media City businesses from its own workshop inside Concord Tower, Office 45.
Request an assessment

  • Based in Concord Tower, Office 45, inside Media City, not dispatched to it.

An Azizi Technologies engineer helping a designer at a Dubai Media City creative agency, with the Palm and the Marina lit up outside

Here for a laptop or MacBook repair?

This page covers contracted IT support for businesses. For a single device, our walk-in bench is in the same building.

MacBook & Apple repairLaptop & PC repair

What Media City actually needs

Built for the way Media City works

Engineers in the building

Most DMC offices are a walk away, not a dispatch.

Mac and PC under one contract

Creative on macOS, finance on Windows.

Storage sized for media

Shared NAS over 10 GbE, backup for video.

SLA in writing

Urgent is a number, not a promise.

Dubai Media City is one of the ten TECOM Group districts, which together house 12,200 companies and more than 147,000 professionals (TECOM Group, 2026). Its broadcasters, agencies, studios and production houses run Apple and Windows side by side on Microsoft 365 or Google Workspace. Editorial and post teams move files most offices never touch, and an outage in a delivery week is a commercial problem, not an inconvenience.

Explore IT support across Dubai

Isometric cutaway of a Dubai Media City media company floor with an edit suite, a podcast booth and open desks, and an Azizi Technologies engineer at the server room rack

Services

Everything we run, from one contract

For companies across Dubai Media City, Internet City, Knowledge Park and Barsha Heights, from one contract and one team.

IT AMC Contracts

Fixed-fee annual cover with a written SLA, sized for Media City agencies and production companies.

Explore AMC

Managed IT Services

Your whole IT function run for you, for the many DMC agencies with no in-house technician.

Mac & PC Fleet Management

Mixed macOS and Windows estates managed under one contract, which in Media City is the norm.

Media Storage & Backup

Shared NAS over 10 GbE and backup sized for video libraries, not just documents.

Office Network & WiFi

Structured cabling and WiFi that carries a production team's actual bandwidth.

Microsoft 365 & Cloud

Migration, administration and device enrolment across Microsoft 365 and Google Workspace.

AMC vs hiring in-house

AMC contract or a full-time IT hire?

The real decision for a 5-to-200 person Media City agency is rarely which provider. It is whether to hire someone at all.

What mattersAzizi AMCOne in-house IT hire
Cover when they are awayA team, so leave and sickness are coveredNobody, until they are back
Breadth of skillMac, Windows, network, security and cloud specialistsStrong in some areas, learning the rest
Out of hoursEmergency response built into the contractGoodwill, or overtime
Cost shapeFixed monthly fee against user countSalary, visa, gratuity, training, equipment
Scaling downAdjust seats at renewalA redundancy conversation
On siteScheduled visits plus emergencies, from this buildingAlways there, until they are not
AccountabilityWritten SLA with response timesInternal, informal

How we start

Four steps, no obligation to sign

  1. 01

    Assessment

    We walk over to your Media City office, document what you run and what is at risk, and put it in writing.

  2. 02

    Written scope and SLA

    A quote against your user count, with response times written into the contract rather than implied.

  3. 03

    Onboarding

    We take over monitoring, patching, backups and Microsoft 365, and document your Mac and PC estate.

  4. 04

    Ongoing support

    Unlimited remote helpdesk plus on-site response from Concord Tower, reviewed quarterly.

Vendor neutral

Platforms we support

Media City runs mixed estates, so vendor loyalty is not useful here. These are the platforms we deploy and support day to day across DMC, Internet City and Knowledge Park.

  • Microsoft 365 and AzureTenant, Intune, Entra ID, conditional access
  • Apple macOS fleetsManaged beside Windows, one contract
  • Cisco and ArubaSwitching, routing, enterprise WiFi
  • Ubiquiti UniFiAgency-sized offices, no per-AP licence
  • Sophos and FortinetFirewalls, EDR and MDR inside the AMC
  • Synology and QNAPShared NAS over 10 GbE, media backup

Finding us

Office 45, Concord Tower

We are inside Concord Tower itself, in Office 45 on the 10th floor, so once you are in the building it is one lift ride up. The nearest metro is Dubai Internet City, and there is visitor parking (first 15 minutes free, then paid) if you drive.

No appointment is needed during workshop hours, Monday to Saturday 09:00 to 19:00 with a Friday prayer break from 12:00 to 14:00, closed Sunday. If you are carrying several machines from a nearby Media City office, message us first and we will meet you downstairs.

Areas we cover from Media City

Dubai Media City, Dubai Internet City, Dubai Knowledge Park, Barsha Heights (Tecom), Al Sufouh and Dubai Production City. All within a few minutes of Concord Tower, which is why on-site here is faster than anywhere else we cover.

Landmarks nearby

Concord Tower, Dubai Internet City Metro, Dubai Knowledge Park, Palm Jumeirah across Al Sufouh Road, and the DMC amphitheatre. If you know the Grosvenor House towers, we are a few minutes inland from them.

Dubai Media City FAQs

Questions Media City companies ask first

10 straight answers about response times, mixed Mac and PC fleets, free-zone building access and what happens to your existing hardware. Written by the engineers who run these contracts, not a sales team.

Are you actually based in Dubai Media City?
Yes. Our main workshop is Office 45 on the 10th floor of Concord Tower, inside Dubai Media City itself. That is why Media City gets the on-site response inside a written 4-hour SLA. Azizi Technologies has operated in Dubai since 2007.
Can you come to my Media City office the same day?
Yes, and usually faster than that. Being in Concord Tower means most DMC buildings are a short walk or a few minutes' drive, so same-day is routine and within-the-hour is common for urgent calls. Remote helpdesk is unlimited on all AMC plans and typically responds in minutes during workshop hours.
Do you support mixed Mac and PC fleets?
Yes, and in Media City it is the norm rather than the exception. Creative and production teams run macOS while finance, sales and admin run Windows. We manage both under a single AMC contract, covering hardware, Microsoft 365 or Google Workspace administration, device enrolment and networking, so you are not paying two providers to argue with each other.
Do you also cover Internet City, Knowledge Park and Barsha Heights?
Yes. From the Media City base we cover Dubai Internet City, Dubai Knowledge Park, Barsha Heights (Tecom), Al Sufouh and Dubai Production City with on-site visits. These are all within a few minutes of Concord Tower, so a laptop that needs bench work can be walked over, and on an AMC the engineer takes it back on the scheduled visit.
What does an IT AMC contract cover for a Media City agency?
Unlimited remote helpdesk, scheduled on-site visits from Concord Tower, security patching, backup monitoring, antivirus and EDR licensing, network and WiFi monitoring, Microsoft 365 administration and hardware health checks. Contracts are quoted monthly against your user count after an assessment, and the SLA is written into the contract rather than left as best effort.
Can you handle the storage and network load of a production team?
Yes. Editorial and post-production teams are bandwidth and storage heavy in a way most offices are not. We deploy and support shared NAS storage over 10 GbE, structured cabling that can actually carry it, and backup that covers large media libraries rather than just documents. This is standard work for us in Media City.
We are a free-zone company. Does that change anything?
Not for the support itself. It can matter for building access, fit-out approvals and any cabling work inside a DMC or TECOM property, where the facilities team has its own process. We have worked inside these buildings for years and handle the access side rather than leaving it with you.
Can I walk in with a laptop?
Yes. Walk into Office 45 at Concord Tower during workshop hours for a free diagnosis, no appointment needed. Monday to Saturday 09:00 to 19:00 with a Friday prayer break from 12:00 to 14:00, closed Sunday. If you are carrying several machines from a nearby Media City office, message us first and we will meet you downstairs.
Do you work with agencies that have no in-house IT person?
That is most of our Media City clients. Agencies between 5 and 200 staff usually have someone technical who has absorbed IT alongside their real job. We take that off them entirely, or work alongside them for the parts they would rather not own, such as security, backup and infrastructure.
Can we start with a one-off assessment instead of a contract?
Yes. There is no obligation to sign an AMC after the assessment. We document what you are running, what is at risk and what it would cost to put right, and you get that in writing whether or not you go ahead with us.

Explore more from Azizi Technologies

Official sources

Non-competitor sources we use for standards, platform rules and regulatory context.

Other services

Take the next step

Next step

Get an IT assessment for your Media City office

We document what you are running, what is at risk and what it would cost to put right, in writing, whether or not you sign anything afterwards.

Request an assessment

An Azizi Technologies engineer handing a Media City agency owner the printed report of a free IT assessment across a meeting table

New to AMC? See how a contract works

What an annual maintenance contract covers, how it is priced and what sits outside it.Read the AMC guide

Closer to Bur Dubai?

Our second workshop is G 58 in the IT Center Building, with the same written SLA.Find the Bur Dubai office

Get a quote

Tell us what your Media City office runs

Four short steps, about a minute. Tell us the job once and we reply on WhatsApp with a price or a written scope, not a call-back.

4.9 stars from 645 Google reviews. Most enquiries answered within minutes during opening hours.

Read them on Google

Meet the engineers

Real engineers. Real accountability.

Every job is handled by a certified engineer, the same people clients name in our Google reviews.

  • IT Support Lead

    Usman K., thanked by name in our Google reviews

    Microsoft Certified

    10+ yrs experience

  • Senior Apple Repair Engineer

    Shafeeq Ur Rehman, owner, on the Mac repair and micro-soldering bench

    Apple-certified diagnostics · Board-level repair

    12+ yrs experience

  • Network & Security Lead

    Infrastructure and firewall team

    Cisco CCNA

    14+ yrs experience

  • Data Recovery Engineer

    Drive imaging and board-level recovery bench

    PC-3000 toolchain

    9+ yrs experience

Finding us

Two Dubai workshops, one written SLA

Walk in to either Dubai branch, or book an IT assessment. Visitor parking at Concord Tower (first 15 minutes free, then paid).

Dubai Media City

Concord Tower, Office 45, 10th floor
Dubai Media City, Dubai

Find us in Concord Tower, Dubai Media City. Visitor parking at Concord Tower (first 15 minutes free, then paid).

Opening hours:
Mon to Sat: 9:00 to 19:00, Friday break 12:00 to 14:00
Sun: closed

Get directions

Bur Dubai

G 58, IT Center Building, 21 21A Street
Bur Dubai, Dubai

Find us on the ground floor of the IT Center Building, with the walk-in repair counter.

Opening hours:
Mon to Sat: 9:00 to 19:00, Friday break 12:00 to 14:00
Sun: closed

Get directions

Azizi Technologies

The numbers behind the Media City workshop

Google rating
4.9★
Verified reviews
645
In Dubai since 2007
19 years
On-site response SLA
4 hours
Remote first response
15 minutes
Dubai walk-in offices
2

Verified Google reviews

What Media City clients say about our IT support

Read them on Google
★★★★★ Google review
“Excellent service. They fixed the entire issue in few hours. Mr. Shafiq is the man.”

D DANIEL, IT support · Local Guide

4.9

4.9 stars from 645 Google reviews across both Dubai workshops.

All IT support and AMC services in Dubai

Get a written quote

Explore related services

IT Support & AMCManaged IT, helpdesk & on-site support for Dubai businesses.MacBook & Apple RepairScreen, battery, logic board - same-day, 90-day warranty.