IT Support · Dubai · Since 2007
IT AMC Cost in Dubai - What Decides Your Monthly Fee
What an IT AMC costs in Dubai comes down to four levers: how many users and devices you support, the response time written into the SLA, whether cover reaches beyond opening hours, and how much cybersecurity sits inside the contract. Azizi Technologies assesses your setup free of charge, then sets a fixed monthly fee mapped to the Essential (up to 10 users), Business (up to 30 users) or Enterprise plan.
4.9 · 645 reviewsTwo Dubai officesMon-Sat 9AM-7PM19 years in Dubai
What drives an AMC price
The user count is the headline. The SLA is what moves the number.
Every Dubai IT company quotes an AMC per user, which makes plans look comparable when they are not. Two quotes at the same per-user rate can mean very different things: one with a four-hour on-site response and 24/7 cover, another business-hours-only with a next-day target.
Four things actually set the price - how many users, what response time you need, whether cover extends outside office hours, and how much security scope sits inside the contract rather than beside it. We would rather show you those four levers and let you decide where to spend, than quote a round number and leave the exclusions in the small print.
User count, SLA, out-of-hours cover and security scope. You choose where the money goes.
We look at what you actually run before putting a number on it.
What is included is written into the contract rather than discovered later.
Plans sized for up to 10 users, up to 30, and custom scope above that.
How Much Does an IT AMC Cost in Dubai?
The answer depends on your own setup, not a rate card. For most Dubai SMBs the monthly fee scales with user count and service level: a small team on the Essential plan sits at the entry point, a company of up to 30 users on Business cover pays more for priority escalation and wider scope, and Enterprise contracts are sized to the estate. We confirm the figure in writing after an assessment.
IT AMC Price by Business Size
Our three plans map to business size. Essential suits up to 10 users with one on-site visit a month. Business fits up to 30 users and adds priority P1 escalation, Microsoft 365 admin and cybersecurity monitoring. Enterprise covers 30+ users on a custom quote with full managed IT and a custom SLA. Every plan carries at least the standard 15-minute remote and 4-hour on-site response within opening hours.
- Essential (up to 10 users): monthly fee set after assessment, 4-hour on-site SLA
- Business (up to 30 users): quoted to your scope, priority P1 escalation
- Enterprise (30+ users): custom quote, full managed IT, custom SLA
- Pay-as-you-go support: hourly, no contract
What Affects the Price
Several factors move your monthly AMC fee. The biggest drivers are how many devices and users you have, how fast you need issues resolved, whether you need cover outside opening hours, and how much cybersecurity is included.
- Device and user count
- SLA response time (4-hour vs next-business-day)
- Out-of-hours cover by arrangement vs opening hours only
- On-site visit frequency
- Cybersecurity scope
- Number of servers and cloud systems
What's Included - No Hidden Fees
Every Azizi AMC is a fixed monthly fee agreed up front after an assessment. Labour, remote support and standard maintenance are all included. Replacement hardware and parts are quoted separately so you are never surprised by your invoice.
Key Benefits of IT AMC Cost
- Fixed monthly fee, scope agreed in writing
- Hourly pay-as-you-go if you would rather not sign a contract
- Assessment before you commit
- Scales fairly to your device count
- Cybersecurity included at higher tiers
Why Azizi Technologies
Why Choose Azizi Technologies for IT AMC Cost in Dubai
6 reasons, from the Azizi Technologies IT team at Concord Tower, Dubai Media City, and the IT Center Building, Bur Dubai.
- Network assessment before any quote
- Fixed monthly fee
- Essential plan sized for teams of up to 10 users
- Dubai IT company since 2007
- Cybersecurity bundled into higher tiers
- 4.9★ rated on Google with 645+ verified reviews
How it works
How IT AMC Cost Works in Dubai
- 01
Assessment
We audit your IT setup and device count.
- 02
Fixed-Fee Proposal
You get a fixed monthly fee mapped to your plan and scope.
- 03
Sign & Onboard
We deploy support, monitoring and security.
- 04
Fixed Monthly Billing
Predictable invoicing with no surprise fees.
Vendor neutral
Platforms We Support
Dubai businesses run mixed estates, so vendor loyalty is not useful here. These are the platforms we deploy and support day to day across both Dubai workshops.
- Microsoft 365 and AzureTenant administration, Intune device enrolment, Entra ID and conditional access, handled by Microsoft-certified engineers.
- Apple macOS fleetsThe default for creative and production teams. Managed alongside Windows under one contract.
- Cisco and ArubaSwitching, routing and enterprise WiFi for offices that outgrew consumer kit.
- Ubiquiti UniFiOur most common deployment for agency-sized offices. No per-AP licence and a strong controller.
- Sophos and FortinetFirewalls, EDR and MDR for teams that need security written into the AMC rather than bolted on.
- Synology and QNAPShared NAS over 10 GbE for editorial libraries, with backup that covers media rather than just documents.
Finding us
Office 45, Concord Tower
Our main workshop is Office 45 on the 10th floor of Concord Tower in Dubai Media City, with a second Azizi Technologies office at the IT Center Building in Bur Dubai. The nearest metro to Concord Tower is Dubai Internet City, and there is visitor parking (first 15 minutes free, then paid) if you drive.
No appointment is needed during workshop hours, Mon-Sat 9AM-7PM, Fri break 12-2PM · Sun closed. Remote support runs from both offices, and on-site visits are scheduled from whichever is closer to you.
Where we work on site
Dubai Media City, Internet City, Knowledge Park, Barsha Heights, Bur Dubai, Business Bay, JLT and the wider city from the two offices, with scheduled visits beyond Dubai.
How engagements run
An assessment or site survey first, then a written scope and quote, then installation or onboarding, with ongoing support afterwards.
FAQ
Frequently Asked Questions
Quick answers about IT AMC Cost in Dubai from the Azizi Technologies team.
How much does an IT AMC cost for a 20-person office in Dubai?
Is an IT AMC billed monthly or yearly?
What is the cheapest IT AMC in Dubai?
Does the IT AMC price include hardware and parts?
Do you charge per device or a flat monthly fee?
Explore more from Azizi Technologies
Official sources
Non-competitor sources we use for standards, platform rules and regulatory context.
Get a Written IT AMC Cost Quote
Next step
IT Support Dubai
An assessment first, then a written scope and quote from our Dubai Media City office. No obligation.
Two Dubai offices, both walk-in
Concord Tower in Media City and the IT Center Building in Bur Dubai, Monday to Saturday 9:00 to 19:00.Find our offices
IT AMC Dubai: one written SLA for the whole estate
IT annual maintenance contracts with response times in the contract, for offices with or without in-house IT.IT AMC in DubaiGet a quote
Get an AMC quote
Four short steps, about a minute. Tell us the job once and we reply on WhatsApp with a price or a written scope, not a call-back.
4.9 stars from 645 Google reviews. Most enquiries answered within minutes during opening hours.
Read them on GoogleMeet the engineers
Real engineers. Real accountability.
Every job is handled by a certified engineer, the same people clients name in our Google reviews.
IT Support Lead
Usman K., thanked by name in our Google reviews
Microsoft Certified
10+ yrs experience
Senior Apple Repair Engineer
Shafeeq Ur Rehman, owner, on the Mac repair and micro-soldering bench
Apple-certified diagnostics · Board-level repair
12+ yrs experience
Network & Security Lead
Infrastructure and firewall team
Cisco CCNA
14+ yrs experience
Data Recovery Engineer
Drive imaging and board-level recovery bench
PC-3000 toolchain
9+ yrs experience
Finding us
Find your nearest Azizi Technologies workshop
Walk in to either Dubai branch, or book an assessment. Visitor parking at Concord Tower (first 15 minutes free, then paid) (Dubai Media City).
Dubai Media City
Concord Tower, Office 45, 10th floor
Dubai Media City, Dubai
Find us in Concord Tower, Dubai Media City. Visitor parking at Concord Tower (first 15 minutes free, then paid).
Opening hours:
Mon to Sat: 9:00 to 19:00, Friday break 12:00 to 14:00
Sun: closed
Bur Dubai
G 58, IT Center Building, 21 21A Street
Bur Dubai, Dubai
Find us on the ground floor of the IT Center Building, with the walk-in repair counter.
Opening hours:
Mon to Sat: 9:00 to 19:00, Friday break 12:00 to 14:00
Sun: closed
Azizi Technologies
The numbers behind the team
- Google rating
- 4.9★
- Verified reviews
- 645
- In Dubai since 2007
- 19 years
- On-site response SLA
- 4 hours
- Remote first response
- 15 minutes
- Dubai walk-in offices
- 2