Question 1

What are your data recovery success rates by drive type in Dubai?

Accepted Answer

Success rates at Azizi Technologies measured across the past 19 years of Dubai jobs: HDD logical recovery (deleted files, formatted partition, corrupted NTFS or APFS or HFS+) runs at roughly 96 percent because the platters are intact and the controller is healthy. HDD physical recovery (clicking drive, head crash, seized motor) runs at roughly 80 to 90 percent when the drive comes in within 48 hours of failure and has not been opened by a third party. SSD logical recovery sits at roughly 88 percent. SSD physical recovery (controller dead, firmware fault, BGA reball) sits at 60 to 75 percent because hardware encryption on modern Samsung, Crucial and Western Digital controllers limits raw-NAND reconstruction. RAID 5 and RAID 6 reconstruction runs at roughly 90 percent when the array is brought in before customer-led rebuild attempts. NAS recovery (Synology SHR, QNAP RAID, btrfs and ZFS) runs at roughly 85 to 92 percent. USB and SD card recovery runs at 80 to 90 percent on logical jobs and 50 to 70 percent on physical faults. Free diagnosis is performed on every device before any number is committed in writing, and on physical jobs we operate a strict no-data-no-fee policy.

Question 2

How long does data recovery take at your Dubai workshop?

Accepted Answer

Turnaround at Azizi Technologies depends on the failure mode. Same-day diagnosis is standard - drives brought in before 12:00 typically get a written diagnosis before close of business. Logical recovery (deleted files, formatted partition, file system corruption) finishes in 24 to 72 hours for most USB sticks, SD cards, single-drive HDDs and SSDs. Physical HDD recovery requiring a class-100 cleanroom platter swap or PCB transplant takes 5 to 10 working days because donor parts have to be matched at the PCB ROM and head-stack level. SSD controller and BGA reball jobs take 7 to 14 working days because the failed controller or board is repaired first, then the drive is imaged on PC-3000 and re-mapped through the FTL translation table. Failed RAID 5 or RAID 6 reconstruction takes 4 to 9 working days depending on array size and whether the customer attempted a rebuild before bringing it in. NAS recovery from Synology, QNAP or WD My Cloud takes 3 to 8 working days. Emergency 24-hour intake is available - drop the drive any time during workshop hours and a recovery engineer logs it the same hour.

Question 3

How much does data recovery cost in Dubai?

Accepted Answer

Every job is quoted in writing after a free diagnosis, never verbally over the phone. Cost tracks how invasive the recovery is. Cheapest are the logical jobs: USB and SD card recovery, HDD and SSD logical recovery, deleted files, formatted drives, partition rebuilds and file system corruption across NTFS, APFS, HFS+, ext4, btrfs, ZFS and exFAT. Above those sit ransomware recovery via shadow copy, snapshot rollback or backup mining. Failed RAID 0, 1, 5, 6 and 10 reconstruction scales with disk count. Most expensive are the physical jobs: SSD controller repair with BGA reball and micro-soldering, and HDD platter swaps inside the class-100 cleanroom. No-data-no-fee applies to every physical recovery job.

Question 4

What is your no-data-no-fee policy exactly?

Accepted Answer

No-data-no-fee at Azizi Technologies means that if our physical recovery attempt does not return the specific files you asked us to recover, you pay nothing for the recovery work. It applies to every physical recovery category - HDD cleanroom platter swap, HDD head-stack assembly transplant, SSD controller repair, BGA reball, micro-soldering and PCB transplant. Diagnosis is always free regardless of outcome. The list of files to be recovered is agreed in writing before any work starts so there is no ambiguity later - typically client photos, financial records, project files or specific folder paths. Logical recovery jobs (deleted files, formatted partition, corrupted file system) carry a smaller diagnostic-tier fee even if files cannot be reconstructed, but this is always disclosed in writing first, never billed as a surprise. Recovered data is delivered on a freshly purchased encrypted SSD or external drive supplied by the client; we never charge a markup on the delivery media.

Question 5

How is your class-100 cleanroom different from non-cleanroom recovery shops in Dubai?

Accepted Answer

A class-100 clean-air environment limits airborne particulates to no more than 100 particles of 0.5 micron or larger per cubic foot of air. Hard disk platters spin at 5,400 to 7,200 RPM with the read-write heads flying 3 to 5 nanometres above the platter surface - any dust particle larger than that physically gouges the platter as the head passes over it, which destroys data permanently. Opening a failed HDD on a normal desk in a Dubai office contaminates the platter within seconds and turns a 90 percent recoverable job into a 0 percent recoverable one. Azizi Technologies operates a dedicated laminar-flow class-100 workbench at our Bur Dubai workshop with HEPA filtration, ionised gloves, anti-static garments, calibrated tools and a logged maintenance schedule. We use the cleanroom for head-stack assembly swaps, platter transplants, motor-seize repairs and any other procedure that requires opening the HDD enclosure. Shops without a cleanroom either ship your drive overseas (London, Mumbai, Singapore - typically 3 to 6 weeks turnaround and you lose chain of custody), or worse, attempt cleanroom work on a normal bench and ruin the platters.

Question 6

Do you recover from ransomware attacks - and do you pay the ransom?

Accepted Answer

Azizi Technologies has recovered Dubai clients from LockBit, BlackCat, WannaCry derivatives, Conti, Ryuk and cryptolocker variants since 2017. Our policy is absolute: we never pay the ransom, never advise paying it and never act as an intermediary to a ransom payment - paying funds organised crime, has no guarantee of decryption, and frequently leads to repeat attacks within 90 days. Our recovery workflow uses five legitimate paths: (1) Windows Volume Shadow Copy Service rollback where the attacker missed disabling vssadmin, (2) Synology btrfs snapshot rollback on NAS shares with read-only snapshot retention, (3) QNAP ZFS snapshot rollback under QuTS hero, (4) immutable cloud backup restore from Backblaze B2 Object Lock, AWS S3 Object Lock or Azure Blob immutable policy, and (5) decryption using public NoMoreRansom.org keys where the variant is known and the key has been released. If none of those paths work, we are honest - we tell you so in writing rather than billing for a recovery we cannot deliver. We also produce an incident report for your insurer and a hardening plan to stop the next attack. Quoted after diagnosis.

Question 7

Do you recover MacBook, iMac, Mac Studio and Mac Pro data including T2 and Apple Silicon machines?

Accepted Answer

Yes - Mac data recovery is one of our heaviest workloads from Dubai Media City video editors, music producers, photographers and design studios. Logical recovery from APFS-formatted internal SSDs on Intel MacBook Pro and iMac (2017 and later) is standard. T2-chip Mac recovery (2018 to 2020 MacBook Pro, MacBook Air, Mac mini, iMac Pro) requires our Apple T2 DFU bridge because the SSD is paired and encrypted to the T2 secure enclave - we revive the board, get the Mac into DFU, and pull data through a working logic board on the same hardware revision. Apple Silicon Mac recovery (M1, M2, M3, M4 series MacBook Pro, MacBook Air, Mac mini, Mac Studio, Mac Pro) is the hardest category because the NAND is soldered to the logic board and encryption keys live in the Secure Enclave. We handle these as logic board repair jobs first - revive the board to a chargeable state, then pull data through a fresh internal boot, then transfer to your replacement Mac. If the board is unrecoverable, NAND chip-off on Apple Silicon is currently low-success industry-wide and we will say so in writing rather than charging for a job we cannot deliver. Apple Genius Bar does not perform board-level data recovery on any Mac - we do.

Question 8

Do you handle iCloud lock, Activation Lock or Find My on recovered Apple devices?

Accepted Answer

No, and this is non-negotiable Azizi Technologies policy since 2007. We do not bypass, unlock, remove or attempt to defeat iCloud Activation Lock, Find My, MDM enrolment, Apple ID password locks, Screen Time passcodes, Configuration Profiles or any other Apple security control. If you bring in a Mac with active Activation Lock and you cannot prove ownership through the original Apple ID, we will not work on it. Proof of ownership means either signing in to the Apple ID in our presence, or producing the original purchase invoice plus matching ID. This protects you - because legitimate recovery work on a stolen device makes Azizi Technologies an accessory under UAE Federal Decree-Law No. 34 of 2021 on Combating Rumours and Cybercrimes - and protects every other Dubai resident from device theft. The same rule applies on data recovery: we will recover data from your legitimate device, but we will not extract data from someone else's locked device on your behalf.

Question 9

What should I bring to the workshop for a data recovery job?

Accepted Answer

Bring four things and the diagnosis runs faster. (1) The failed device itself - external HDD, SSD, USB stick, SD card, internal drive in its caddy if you have already removed it, full laptop or desktop, or NAS chassis with all drives in their original bays. (2) Power adapter or original cable - especially for external HDD enclosures where the PSU matters and for NAS chassis where the original power brick is the safe choice. (3) A list of the specific files or folders you want recovered, written down - photos from 2019-2024 in Documents/Family, Final Cut Pro library called Wedding_2023, Outlook PST file at this path, the QuickBooks company file. The more specific the list, the cleaner the no-data-no-fee terms and the faster the diagnosis. (4) Proof of ownership if the device is locked, encrypted, or comes from a corporate fleet - original invoice, Apple ID credentials, or an employer authorisation letter. Do not run consumer recovery software on a failing drive before bringing it in. Do not open a failed HDD outside a cleanroom. Do not attempt RAID rebuilds before we have imaged the disks. Do not power-cycle a clicking drive repeatedly. Each of those actions reduces success rate significantly.

Question 10

Where do I bring my device and what are your Dubai workshop hours?

Accepted Answer

Two walk-in workshops, both in Dubai. Main location for data recovery intake is the Bur Dubai workshop because that is where the class-100 cleanroom, PC-3000 imaging stations and BGA rework benches are located: G 58, IT Center Building, 21 21A Street, Bur Dubai (one minute from BurJuman Metro). Second walk-in is the Media City office, ideal for Dubai Media City video editors, music producers and design studios who want to drop off without crossing the city: Concord Tower, Office 45, 10th Floor, Dubai Media City (near Dubai Internet City Metro). Workshop hours: Monday to Saturday 09:00 to 19:00 with a Friday prayer break from 12:00 to 14:00. Closed Sunday. AMC clients with a business-critical emergency can have an engineer at their Dubai office the same day. Drives themselves are walk-in only: we do not collect or courier them, so customers from Sharjah and Ajman bring them to Bur Dubai, usually after a WhatsApp message describing the failure.

Question 11

What should I check when comparing data recovery services in Dubai?

Accepted Answer

Before any drive leaves your hands, check that the provider images it read-only before any work begins, so a second attempt stays possible. The other four questions cover cost and custody. Is the quote given in writing after diagnosis and fixed before work starts? Are the no-data-no-fee terms written down, naming the files that count as a successful recovery? Is physical work done in-house, or is the drive shipped abroad and out of your sight? And is there an NDA and a documented chain of custody for business data? At Azizi Technologies the answer to all five is yes, and if a drive cannot be recovered we say so in writing rather than billing for an attempt.

Question 12

Is same-day or emergency data recovery available in Dubai?

Accepted Answer

Diagnosis can be same-day: drives logged at the Bur Dubai workshop before 12:00 usually get a written diagnosis before close of business. Whether the recovery itself is same-day depends on the fault. Logical jobs on a USB stick, SD card or single healthy drive mostly finish within 24 to 72 hours. Mechanical HDD work and board-level SSD recovery cannot be rushed to a same-day finish, because donor parts have to be matched and a failed controller or board has to be repaired before the drive can be imaged. Businesses on an AMC can have an engineer sent to their Dubai office the same day for a critical outage; everyone else brings the drive in.

Question 13

Do you collect failed drives from outside Dubai?

Accepted Answer

No. Recovery jobs are walk-in only, and every drive is worked on at the Bur Dubai lab because there is no branch outside Dubai. From Sharjah or Ajman, Bur Dubai is a straight run in on the E11 or Al Ittihad Road; from Abu Dhabi it is roughly 90 minutes down the E11. WhatsApp the failure symptoms before you set off, so you know the likely recovery path and cost range before the drive, and the diagnosis can start the moment you hand the drive over. Keep it powered off on the way.

Question 14

How do you keep recovered data confidential?

Accepted Answer

Every business job is covered by a signed NDA, and each drive is logged at intake under a documented chain of custody through to handover. The source is imaged read-only through a hardware write blocker, so the original is never altered and all recovery work runs on the image. Recovered files go back on freshly purchased encrypted media, and our working copies are securely wiped within 30 days of handover unless you request longer retention. Encrypted volumes such as BitLocker, FileVault and LUKS are opened only with keys you supply.

	Azizi recovery lab	DIY recovery software
Mechanical failure	Cleanroom head and platter work	Cannot help; running it worsens damage
Risk to the original	Works from a sector-level clone	Reads and writes the failing drive directly
Firmware-level faults	PC-3000 and vendor tooling	Drive is not detected at all
RAID and NAS	Array rebuilt from member disks	No parity or stripe awareness
Encrypted volumes	Handled with your keys, chain of custody kept	Usually fails silently
If it does not work	No data, no fee	Licence paid either way
Second attempt	Original preserved for another approach	Often no longer possible

Data Recovery in Dubai for Failed Drives, SSDs, RAID and Macs

What this service changes

Class-100 clean bench

PC-3000 + R-Studio toolchain

Every file system and RAID level

What you get, in six lines

Power it off now

Noises mean cleanroom

SSDs are different

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Act within hours

No data, no fee

Data Recovery Dubai logical, physical and combo with backup

Class-100 clean bench

PC-3000 + R-Studio toolchain

Every file system and RAID level

Water damage + board rework in-house

Ransomware - never pay, always restore

Failed drive to data back

Data recovery services in Dubai, all in-house

MacBook data recovery Dubai

SSD data recovery Dubai

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Surface data recovery Dubai

NAS recovery (Synology / QNAP)

A recovery lab vs downloading a tool

From free diagnosis to secure handover in 4 steps

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Logical Recovery

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