Managed IT Specialists · Dubai · Since 2007 · 19+ Years
Managed IT Services in Dubai We Run Your IT Estate for One Monthly Fee
Azizi Technologies provides managed IT services Dubai businesses use to hand over their whole IT estate. Helpdesk, monitoring, Microsoft 365, cybersecurity and on-site engineering — all under one fixed monthly fee and a written SLA. Scope and exclusions in writing. No surprise bills. In Dubai since 2007.
4.9 · 645 Google reviews15 minutes remote response, in opening hoursWritten SLA — enforced19+ years in Dubai
Quick answer
- Fee basis
- Per user, monthly
- Suits teams of
- 5 to 200 staff
- Response SLA
- 15 minutes remote, Mon-Sat
- Monitoring
- Automated, continuous
- In Dubai since
- 2007
In short
What this service changes
Three things first, the detail below.
Monitored, not reactive
Patching and backup checks run whether or not anyone has raised a ticket.
Security inside the contract
Not a separate purchase that gets deferred and then skipped.
Response times in writing
A number in the contract rather than 'as soon as possible'.
Key takeaways
What you get, in six lines
Patching, monitoring and backup verification run on a schedule, not on request.
A fixed monthly fee against user count makes IT a predictable line rather than an unpredictable one.
Response times are written into the contract, so 'urgent' is a number rather than a promise.
Onboarding documents your estate, which for most Dubai SMBs is the first time it has been written down.
Mixed Mac and Windows fleets are covered under one contract, not billed as two.
You keep your own passwords and documentation — leaving should never be difficult.
Something down right now?
This page is about ongoing managed cover. If you have an outage today, the emergency team is a faster route than a contract conversation.
Managed IT Services Dubai
Benefits of Managed IT Services and What They Cover
Managed IT services replace your in-house IT function with a dedicated external team. Rather than calling a technician when things break, a managed IT provider monitors your infrastructure continuously, catches problems before they cause downtime, and handles all IT operations under a fixed monthly fee with defined service levels. If you only need the maintenance layer on the equipment you already run, an IT AMC in Dubai is the lighter contract.
For a Dubai SME, the real comparison is with a full-time hire. One IT person, however capable, cannot cover networking, cybersecurity, cloud and hardware at once, and still needs cover for leave and sick days. A managed IT plan brings that whole skill set for one fixed monthly fee, set against your user count rather than a salary, visa and recruitment cost.
Azizi Technologies has been providing IT services in Dubai since 2007. We manage IT for DIFC financial firms, DHCC medical clinics, hospitality groups, retail chains and professional services firms across the UAE. Our 4.9★ rating across 645 Google reviews reflects genuine long-term client relationships — not one-time fixes.
Patching and backup checks run whether or not anyone has raised a ticket.
Not a separate purchase that gets deferred and then skipped.
A number in the contract rather than 'as soon as possible'.
So a handover is possible, and so the next engineer is not starting blind.
What managed IT covers
IT Infrastructure Management Services, One Monthly Fee
Proactive, not reactive. Your IT runs smoothly so your business can.
Helpdesk & Support
Unlimited support calls. First remote response within 15 minutes and on-site within 4 hours during opening hours, Monday to Saturday. Your staff have a direct number to call — no ticket queue.
Infrastructure Monitoring
Servers, switches, firewalls and internet links watched by automated agents that raise alerts day and night, so faults are picked up before they become outages. Monthly health report.
Microsoft 365 Management
User provisioning, licence management, email, Teams, SharePoint and OneDrive. Security baseline configuration and monthly review.
Cybersecurity
Endpoint protection, firewall management, patch compliance, phishing filtering, monthly vulnerability scan. DIFC/DHCC compliance advisory.
Cloud & Backup
Azure and on-premise backup monitoring. Monthly restore test. Cloud resource cost optimisation. Disaster recovery planning.
Strategic IT Advisory
Quarterly review of your IT roadmap, hardware refresh cycle, licence costs and security posture. IT decisions informed by business goals.
Hardware & Networking
Laptop, server and network hardware procurement at market rates. WiFi, VPN and structured cabling managed as part of scope.
Multi-Location Support
Single agreement covering all Dubai offices. Abu Dhabi and UAE-wide remote support. On-site dispatch from both Dubai workshops.
Managed vs break-fix
Managed IT vs calling someone when it breaks
Break-fix is cheaper in a quiet month and far more expensive in a bad one. The real difference is whether anything prevents the bad month.
| Managed IT | Break-fix | |
|---|---|---|
| When work happens | Continuously, on a schedule | After something has already failed |
| Monthly cost | Fixed against user count | Whatever broke that month |
| Patching | Managed and reported | Whenever someone remembers |
| Backups | Monitored and restore-tested | Assumed to be running |
| Response time | Written into the contract | When we can fit you in |
| Your documentation | Estate documented at onboarding | Rebuilt from memory each visit |
| Budgeting | One predictable line | Unplanned, occasionally large |
How onboarding runs
Four steps, and you can stop after the first
- 01
Assessment
We document what you run, what is exposed and what is failing quietly. You get that in writing whether or not you sign anything.
- 02
Written scope and SLA
Priced against user count, with response times and exclusions stated. No retainer whose scope shifts each quarter.
- 03
Onboarding
Monitoring agents deployed, patching brought current, backups verified by actual restore, and the estate documented properly.
- 04
Ongoing
Unlimited remote helpdesk, scheduled on-site visits, monthly reporting and a quarterly review with the engineer who knows your setup.
Managed IT pricing Dubai
Managed IT Packages
Fixed monthly fee. Written SLA with enforced response times. Custom enterprise pricing available.
Starter
Request a quote Up to 15 users
Small Dubai businesses and startups that need a reliable IT partner without an in-house hire
- Up to 15 users and devices
- Unlimited remote helpdesk
- First remote response in 15 minutes
- Microsoft 365 management
- Endpoint protection management
- Monthly infrastructure report
Standard
Request a quote Up to 30 users
Growing SMEs who need on-site engineering, server management and proactive monitoring
- Up to 30 users and devices
- Remote + on-site support
- On-site within 4 hours, opening hours
- Server and network monitoring
- Cloud backup management
- Quarterly IT strategy review
Enterprise
Request a quote 50+ users
Multi-location businesses, DIFC, DHCC regulated industries needing always-on automated monitoring and agreed out-of-hours cover
- 50+ users, multi-site
- Always-on automated monitoring
- Dedicated account engineer
- Out-of-hours engineering by agreement
- Security operations included
- Custom SLA available
Vendor neutral
What We Run Your Estate On
Named because a managed provider who will not disclose their tooling is usually reselling a platform you could buy directly.
- RMM monitoring agentsContinuous reporting on patch status, disk health, backup success and endpoint state across every managed machine.
- Microsoft 365 and Entra IDTenant, licensing, identity and conditional access, including joiner-mover-leaver so departed staff lose access the same day.
- Intune device managementPolicy, enrolment and remote wipe, which matters most for laptops that rarely come into an office.
- Sophos and FortinetFirewall, EDR and MDR, so security sits inside the contract rather than being sold separately later.
- Veeam and cloud backupBackups monitored and restore-tested on a schedule, because an untested backup is a hope rather than a plan.
- Ticketing with an audit trailEvery change logged with who did what, which is what makes unwinding a bad change possible.
Finding us
Managed from Dubai, on site when it matters
We work from Concord Tower in Dubai Media City and the IT Center Building in Bur Dubai. Most managed work is remote and invisible by design — the point is that you stop noticing IT.
Being local matters on the day it is not remote: a failed switch, a new office fit-out, or a machine that will not power on all need someone in the room.
Who this suits
Dubai businesses from roughly 5 to 200 staff without a full-time IT person, or with one technical person who has absorbed IT alongside their actual job and needs the infrastructure taken off them.
What is not included
Hardware purchases, third-party licence costs and project work such as an office relocation are quoted separately. They are never folded silently into the monthly fee.
Managed IT Services Dubai — FAQ
Managed IT Questions Answered
What are managed IT services in Dubai?
How much do managed IT services cost in Dubai?
What is the difference between managed IT services and IT AMC in Dubai?
Do managed IT services include cybersecurity in Dubai?
Can you manage our cloud infrastructure (Microsoft 365, Azure) as part of managed IT?
Is managed IT services suitable for small businesses in Dubai?
How quickly do you respond under a managed IT agreement?
What are the benefits of managed IT services for a Dubai business?
What does IT infrastructure management include under your managed IT service?
Do you provide managed IT services across the UAE or only in Dubai?
Can we leave a managed IT contract and keep our passwords and documentation?
Explore more from Azizi Technologies
Official sources
Non-competitor sources we use for standards, platform rules and regulatory context.
Get a scope call and written proposal.
Next step
Ready to hand off your IT?
Tell us your user count, device types and biggest IT pain points. We scope the right plan and send a written proposal within 48 hours — no obligation.
Two Dubai offices, both walk-in
Concord Tower in Media City and the IT Center Building in Bur Dubai, Monday to Saturday 9:00 to 19:00.Find our offices
IT AMC Dubai: one written SLA for the whole estate
IT annual maintenance contracts with response times in the contract, for offices with or without in-house IT.IT AMC in DubaiGet a quote
Get an AMC quote
Four short steps, about a minute. Tell us the job once and we reply on WhatsApp with a price or a written scope, not a call-back.
4.9 stars from 645 Google reviews. Most enquiries answered within minutes during opening hours.
Read them on GoogleMeet the engineers
Real engineers. Real accountability.
Every job is handled by a certified engineer, the same people clients name in our Google reviews.
IT Support Lead
Usman K., thanked by name in our Google reviews
Microsoft Certified
10+ yrs experience
Senior Apple Repair Engineer
Shafeeq Ur Rehman, owner, on the Mac repair and micro-soldering bench
Apple-certified diagnostics · Board-level repair
12+ yrs experience
Network & Security Lead
Infrastructure and firewall team
Cisco CCNA
14+ yrs experience
Data Recovery Engineer
Drive imaging and board-level recovery bench
PC-3000 toolchain
9+ yrs experience
Finding us
Find your nearest Azizi Technologies office
Managed work is mostly remote - both Dubai offices are here for the days it is not.
Dubai Media City
Concord Tower, Office 45, 10th floor
Dubai Media City, Dubai
Find us in Concord Tower, Dubai Media City. Visitor parking at Concord Tower (first 15 minutes free, then paid).
Opening hours:
Mon to Sat: 9:00 to 19:00, Friday break 12:00 to 14:00
Sun: closed
Bur Dubai
G 58, IT Center Building, 21 21A Street
Bur Dubai, Dubai
Find us on the ground floor of the IT Center Building, with the walk-in repair counter.
Opening hours:
Mon to Sat: 9:00 to 19:00, Friday break 12:00 to 14:00
Sun: closed
Azizi Technologies
The numbers behind managed IT
- On-site response SLA, opening hours
- 4 hours
- Remote helpdesk on AMC
- Unlimited
- Coverage
- UAE + KSA
- 645 Google reviews
- 4.9★