IT support pricing in Dubai is opaque by design. Most providers quote after a needs assessment, making it hard to benchmark without calling five companies. After 19 years and 643 reviews, Azizi Technologies sees the full market: the Request a quote remote sessions billed by the hour, the Request a quote flat-rate AMC for 10-seat offices, and the Request a quote fully-managed contracts for 80-seat DIFC law firms. This guide puts real numbers on every service type.
Ad-hoc IT support: per-incident pricing
| Service type | Typical range (AED) | Notes |
|---|---|---|
| Remote session (up to 1 hour) | Request a quote | Software issues, Teams/M365, VPN, printer setup |
| On-site callout (up to 2 hours) | Request a quote | Includes travel within Dubai; extra hour ~Request a quote |
| Emergency callout (same day, evenings) | Request a quote | Server down, network failure, ransomware |
| Half-day on-site (4 hours) | Request a quote | Network setup, server install, office move |
| Full-day on-site (8 hours) | Request a quote | Office IT relocation, structured cabling, full setup |
Ad-hoc IT support rates Dubai 2026
Ad-hoc rates suit businesses with fewer than 5 staff or very infrequent IT needs. Above that, the per-incident model becomes expensive and slow: a 30-minute fix billed at a 2-hour minimum adds up fast.
IT AMC contracts: monthly flat-rate
IT Annual Maintenance Contracts (AMCs) give you unlimited helpdesk and a set number of on-site visits for a fixed monthly fee. This is the most common structure for Dubai SMBs with 5–50 staff.
| Business size | Monthly AMC range (AED) | What's typically included |
|---|---|---|
| 1–5 users | Request a quote | Remote helpdesk, 1 on-site visit/month, basic monitoring |
| 6–15 users | Request a quote | Unlimited remote, 2–4 on-site, M365 support, basic security |
| 16–30 users | Request a quote | All above + server monitoring, backup management, 4-hour SLA |
| 31–50 users | Request a quote | All above + dedicated engineer, 2-hour SLA, quarterly reviews |
| 50+ users | Request a quote | Dedicated team, 1-hour SLA, SIEM, compliance reporting |
IT AMC pricing Dubai 2026
AMC vs hourly: the break-even point
If your team calls IT more than 4 times a month, an AMC almost always wins on cost. A single 2-hour on-site visit at Request a quote × 4 = Request a quote. An AMC for a 10-seat office runs Request a quote and includes unlimited remote support. The AMC also buys proactive monitoring that catches problems before they become callouts.
Managed IT services: fully outsourced IT
Fully managed IT goes beyond AMC. The provider owns your IT infrastructure: monitoring, patching, backup, security, Microsoft 365 administration, and strategic planning. It is IT outsourcing at the highest level.
| Scope | Monthly range (AED) | Typical client profile |
|---|---|---|
| Core managed (monitoring + helpdesk) | Request a quote | 10–20 users, basic needs |
| Standard managed (+ backup + security) | Request a quote | 20–40 users, compliance-aware |
| Full managed (+ SIEM + vCISO) | Request a quote | 40–100 users, regulated industries |
| Enterprise (+ dedicated engineer on-site) | Request a quote | 100+ users, DIFC/ADGM entities |
Managed IT services pricing Dubai 2026
Microsoft 365 support: per-user add-on
Most AMC and managed IT contracts include M365 as an add-on, not a base inclusion. Standalone M365 support in Dubai runs Request a quote per month for setup, administration, Teams configuration and security policy management. Migration projects (from Google Workspace, from on-premise Exchange) are one-time fees of Request a quote depending on mailbox count.
What drives the price up
- 24/7 vs business-hours SLA: 24/7 support adds 40–70% to base AMC pricing.
- On-site response time: 4-hour SLA is standard; 2-hour SLA adds 20–30%; 1-hour adds 50%+.
- Regulated industries: DIFC, ADGM, DHCC, RERA compliance reporting doubles documentation overhead.
- Multiple locations: each additional site adds Request a quote depending on travel distance.
- Legacy infrastructure: unsupported Windows Server 2012, on-premise Exchange, aging Cisco switches all require extra management effort.
Get an IT support quote for your Dubai business
Free 30-minute IT assessment for Dubai SMBs. We review your current setup, headcount, pain points and SLA needs, then give you a flat-rate quote with no hidden fees. AMC from Request a quote. 643 Google reviews, 4.9 stars, 19 years in Dubai.
Frequently asked questions
How much does IT support cost per month in Dubai?
For a 10-seat office, expect Request a quote for an IT AMC (unlimited remote helpdesk + 2–4 on-site visits). For fully managed IT including monitoring, backup and security, the same office size runs Request a quote. Ad-hoc callouts without a contract are Request a quote per on-site visit. Emergency callouts (evenings, same day) are Request a quote.
What is an IT AMC in Dubai?
IT AMC (Annual Maintenance Contract) is a fixed monthly fee for ongoing IT support. It typically covers unlimited remote helpdesk, a set number of on-site engineer visits, basic monitoring, and priority response. Most Dubai SMBs pay Request a quote depending on headcount. AMCs are paid monthly or quarterly and usually include a 12-month commitment with monthly break clauses.
Is managed IT more expensive than hiring an in-house IT person in Dubai?
For under 50 users, managed IT is almost always cheaper. A junior IT support engineer in Dubai earns Request a quote before visa, insurance, equipment and training. A managed IT service covering the same headcount runs Request a quote and includes a whole team, 24/7 monitoring, and enterprise tools. The break-even shifts above 100 users, where a full in-house team becomes cost-competitive.
What is the difference between IT AMC and managed IT in Dubai?
IT AMC is reactive-plus-proactive support with a fixed monthly fee. You call when things break and they come. Managed IT is fully proactive: the provider monitors your systems, patches software, manages backups, and reports to you monthly on the health of your infrastructure. Managed IT prevents problems; AMC resolves them. Managed IT costs 30–60% more but reduces downtime and callout frequency significantly.
Usman K.
· IT Support LeadIT support lead at Azizi Technologies. Manages 24/7 helpdesk, Microsoft 365 migrations, server administration, and managed IT contracts for Dubai SMBs. Microsoft Certified. Mentioned by name in client reviews for fast resolution.
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