IT support pricing in Dubai is opaque by design — most providers quote after a needs assessment, making it hard to benchmark without calling five companies. After 19 years and 643 reviews, Azizi Technologies sees the full market: the AED 150 remote sessions billed by the hour, the AED 3,500/month flat-rate AMC for 10-seat offices, and the AED 12,000/month fully-managed contracts for 80-seat DIFC law firms. This guide puts real numbers on every service type.
Ad-hoc IT support — per-incident pricing
| Service type | Typical range (AED) | Notes |
|---|---|---|
| Remote session (up to 1 hour) | 150 – 300 | Software issues, Teams/M365, VPN, printer setup |
| On-site callout (up to 2 hours) | 350 – 600 | Includes travel within Dubai; extra hour ~AED 150 |
| Emergency callout (same day, evenings) | 600 – 1,200 | Server down, network failure, ransomware |
| Half-day on-site (4 hours) | 800 – 1,400 | Network setup, server install, office move |
| Full-day on-site (8 hours) | 1,400 – 2,500 | Office IT relocation, structured cabling, full setup |
Ad-hoc IT support rates Dubai 2026
Ad-hoc rates suit businesses with fewer than 5 staff or very infrequent IT needs. Above that, the per-incident model becomes expensive and slow — a 30-minute fix billed at a 2-hour minimum adds up fast.
IT AMC contracts — monthly flat-rate
IT Annual Maintenance Contracts (AMCs) give you unlimited helpdesk and a set number of on-site visits for a fixed monthly fee. This is the most common structure for Dubai SMBs with 5–50 staff.
| Business size | Monthly AMC range (AED) | What's typically included |
|---|---|---|
| 1–5 users | 800 – 1,500 | Remote helpdesk, 1 on-site visit/month, basic monitoring |
| 6–15 users | 1,500 – 3,000 | Unlimited remote, 2–4 on-site, M365 support, basic security |
| 16–30 users | 3,000 – 5,500 | All above + server monitoring, backup management, 4-hour SLA |
| 31–50 users | 5,500 – 9,000 | All above + dedicated engineer, 2-hour SLA, quarterly reviews |
| 50+ users | 9,000 – 18,000+ | Dedicated team, 1-hour SLA, SIEM, compliance reporting |
IT AMC pricing Dubai 2026
AMC vs hourly: the break-even point
If your team calls IT more than 4 times a month, an AMC almost always wins on cost. A single 2-hour on-site visit at AED 500 × 4 = AED 2,000/month. An AMC for a 10-seat office runs AED 1,800–2,500 and includes unlimited remote support. The AMC also buys proactive monitoring that catches problems before they become callouts.
Managed IT services — fully outsourced IT
Fully managed IT goes beyond AMC — the provider owns your IT infrastructure: monitoring, patching, backup, security, Microsoft 365 administration, and strategic planning. It is IT outsourcing at the highest level.
| Scope | Monthly range (AED) | Typical client profile |
|---|---|---|
| Core managed (monitoring + helpdesk) | 1,200 – 2,500/month | 10–20 users, basic needs |
| Standard managed (+ backup + security) | 2,500 – 5,000/month | 20–40 users, compliance-aware |
| Full managed (+ SIEM + vCISO) | 5,000 – 15,000/month | 40–100 users, regulated industries |
| Enterprise (+ dedicated engineer on-site) | 15,000 – 40,000/month | 100+ users, DIFC/ADGM entities |
Managed IT services pricing Dubai 2026
Microsoft 365 support — per-user add-on
Most AMC and managed IT contracts include M365 as an add-on, not a base inclusion. Standalone M365 support in Dubai runs AED 30–80 per user per month for setup, administration, Teams configuration and security policy management. Migration projects (from Google Workspace, from on-premise Exchange) are one-time fees of AED 2,500–8,000 depending on mailbox count.
What drives the price up
- 24/7 vs business-hours SLA — 24/7 support adds 40–70% to base AMC pricing.
- On-site response time — 4-hour SLA is standard; 2-hour SLA adds 20–30%; 1-hour adds 50%+.
- Regulated industries — DIFC, ADGM, DHCC, RERA compliance reporting doubles documentation overhead.
- Multiple locations — each additional site adds AED 500–1,500/month depending on travel distance.
- Legacy infrastructure — unsupported Windows Server 2012, on-premise Exchange, aging Cisco switches all require extra management effort.
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Frequently asked questions
How much does IT support cost per month in Dubai?
For a 10-seat office, expect AED 1,800–3,000/month for an IT AMC (unlimited remote helpdesk + 2–4 on-site visits). For fully managed IT including monitoring, backup and security, the same office size runs AED 2,500–4,500/month. Ad-hoc callouts without a contract are AED 350–600 per on-site visit. Emergency callouts (evenings, same day) are AED 600–1,200.
What is an IT AMC in Dubai?
IT AMC (Annual Maintenance Contract) is a fixed monthly fee for ongoing IT support. It typically covers unlimited remote helpdesk, a set number of on-site engineer visits, basic monitoring, and priority response. Most Dubai SMBs pay AED 800–5,500/month depending on headcount. AMCs are paid monthly or quarterly and usually include a 12-month commitment with monthly break clauses.
Is managed IT more expensive than hiring an in-house IT person in Dubai?
For under 50 users, managed IT is almost always cheaper. A junior IT support engineer in Dubai earns AED 5,000–8,000/month before visa, insurance, equipment and training. A managed IT service covering the same headcount runs AED 3,000–6,000/month and includes a whole team, 24/7 monitoring, and enterprise tools. The break-even shifts above 100 users, where a full in-house team becomes cost-competitive.
What is the difference between IT AMC and managed IT in Dubai?
IT AMC is reactive-plus-proactive support with a fixed monthly fee — you call when things break and they come. Managed IT is fully proactive: the provider monitors your systems, patches software, manages backups, and reports to you monthly on the health of your infrastructure. Managed IT prevents problems; AMC resolves them. Managed IT costs 30–60% more but reduces downtime and callout frequency significantly.
Azizi Technologies Team
· Editorial TeamPractical IT and digital marketing guidance from the Azizi Technologies team - an in-house team of certified engineers, SEO specialists, and digital marketers serving Dubai businesses since 2007.
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