IT support pricing in Dubai is opaque by design. Most providers quote after a needs assessment, making it hard to benchmark without calling five companies. After 19 years and 645 reviews, Azizi Technologies sees the full market: remote sessions billed by the hour, flat-rate AMCs for 10-seat offices, and fully managed contracts for 80-seat DIFC law firms. This guide sets out what each service type covers and what moves the price.
Ad-hoc IT support: how per-incident work is billed
| Service type | Notes |
|---|---|
| Remote session (up to 1 hour) | Software issues, Teams/M365, VPN, printer setup |
| On-site callout (up to 2 hours) | Includes travel within Dubai |
| Emergency callout (same day) | Server down, network failure, ransomware |
| Half-day on-site (4 hours) | Network setup, server install, office move |
| Full-day on-site (8 hours) | Office IT relocation, structured cabling, full setup |
Ad-hoc IT support visit types, Dubai 2026
Ad-hoc rates suit businesses with fewer than 5 staff or very infrequent IT needs. Above that, the per-incident model becomes expensive and slow: a 30-minute fix billed at a 2-hour minimum adds up fast.
IT AMC contracts: monthly flat-rate
IT Annual Maintenance Contracts (AMCs) give you unlimited helpdesk and a set number of on-site visits for a fixed monthly fee. This is the most common structure for Dubai SMBs with 5–50 staff.
| Business size | What's typically included |
|---|---|
| 1–5 users | Remote helpdesk, 1 on-site visit/month, basic monitoring |
| 6–15 users | Unlimited remote, 2–4 on-site, M365 support, basic security |
| 16–30 users | All above + server monitoring, backup management, 4-hour on-site response |
| 31–50 users | All above + dedicated engineer, 4-hour on-site response, quarterly reviews |
| 50+ users | Dedicated team, 4-hour on-site response, SIEM, compliance reporting |
IT AMC scope by business size, Dubai 2026
AMC vs hourly: the break-even point
If your team calls IT out more than a few times a month, add up a month of callout invoices and set them beside an AMC quote for the same office. Callouts fix one ticket at a time. An AMC for a 10-seat office includes unlimited remote support and proactive monitoring that catches problems before they become callouts.
Managed IT services: fully outsourced IT
Fully managed IT goes beyond AMC. The provider owns your IT infrastructure: monitoring, patching, backup, security, Microsoft 365 administration, and strategic planning. It is IT outsourcing at the highest level.
| Scope | Typical client profile |
|---|---|
| Core managed (monitoring + helpdesk) | 10–20 users, basic needs |
| Standard managed (+ backup + security) | 20–40 users, compliance-aware |
| Full managed (+ SIEM + vCISO) | 40–100 users, regulated industries |
| Enterprise (+ dedicated engineer on-site) | 100+ users, DIFC/ADGM entities |
Managed IT service scopes, Dubai 2026
Microsoft 365 support: per-user add-on
Most AMC and managed IT contracts include M365 as an add-on, not a base inclusion. Standalone M365 support in Dubai is billed per user per month and covers setup, administration, Teams configuration and security policy management. Migration projects (from Google Workspace, from on-premise Exchange) are a one-time fee that scales with mailbox count and how much mail history has to move.
What drives the price up
- Out-of-hours cover vs business hours: support outside opening hours costs more, because someone has to be on call.
- On-site response time: a 4-hour on-site response during opening hours is the usual standard, and a tighter window costs more.
- Regulated industries: DIFC, ADGM, DHCC, RERA compliance reporting doubles documentation overhead.
- Multiple locations: each additional site adds to the monthly fee, more so when it is across town from the first.
- Legacy infrastructure: unsupported Windows Server 2012, on-premise Exchange, aging Cisco switches all require extra management effort.
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30-minute IT assessment for Dubai SMBs. We review your current setup, headcount, pain points and SLA needs, then give you a flat-rate quote with no hidden fees. 645 Google reviews, 4.9 stars, 19 years in Dubai.
