Dubai Media City · Bur Dubai 4.9★ · 643 reviews
Mon-Sat: 9AM-9PM · Fri break 12-2PM · Sun closed +971 55 753 0104
500+ UAE businesses rely on us for managed IT, AMC contracts, cybersecurity, Microsoft 365 and cloud. 4-hour on-site SLA across Dubai, unlimited remote helpdesk, transparent fixed monthly pricing - from Request a quote.
Live IT Support Dashboard
Live · 24/7 helpdesk
500+
AMC clients
<4h
On-site SLA
24/7
Helpdesk
18yr
Experience
Coverage
Quick answer
Azizi Technologies provides 24/7 IT support and AMC contracts for Dubai businesses from Request a quote, covering unlimited remote helpdesk, on-site visits, cybersecurity monitoring, and Microsoft 365 management. Guaranteed 4-hour on-site emergency response anywhere in Dubai. 500+ active UAE business clients since 2007.
Request a quote
AMC from
4 hours
On-site SLA
<15 min
Remote response
500+
Active clients
24/7
Available
Annual maintenance contracts
An IT AMC (annual maintenance contract) puts your whole IT estate under one fixed monthly agreement and one SLA: staff laptops and desktops, Windows and Linux servers, the office network and WiFi, your Microsoft 365 tenant, and the security patching that keeps all of it safe. Instead of calling a technician after something breaks, your systems are monitored, patched and backed up continuously - and when something does need hands on-site, the 4-hour response is written into the contract, not promised verbally.
AMC cover suits Dubai businesses of roughly 5 to 200 staff that depend on IT every working hour but cannot justify a full-time hire: real estate brokerages, clinics, law firms, trading companies, F&B groups, consultancies and free-zone startups. It also works as co-managed IT for companies with a single in-house technician who needs escalation support, specialist skills and holiday cover behind them. Because Azizi Technologies is a Microsoft Solution Partner, Microsoft 365 administration stays in-house rather than being passed to a reseller - mailbox moves, SharePoint permissions, Teams telephony, conditional access and licence right-sizing all sit inside the same agreement.
Every contract includes a quarterly IT health report: device inventory, patch status, backup success rates, security incidents, licence usage and a plain-English list of recommendations. Management sees exactly what the contract delivered that quarter, and cover scales up or down as headcount changes - you are never locked into paying for seats you no longer use.
The full breakdown of tiers, SLAs and inclusions lives on our dedicated IT AMC Dubai page. Or skip straight to a fixed AMC quote - we assess your current setup free of charge and reply with a written proposal, usually within one business day.
All staff devices covered - Windows, Mac, laptops, desktops
Servers and network maintained under the same SLA
Microsoft 365 administration and licence management
Security patching, EDR and backup monitoring
4-hour on-site response anywhere in Dubai
Quarterly IT health report for management
Dubai-wide coverage
On-site support is dispatched from two real Dubai offices, not a serviced-office mailbox. Concord Tower, 10th Floor, Dubai Media City covers the western business districts, and G 58, IT Center Building, Bur Dubai covers the city's older commercial core - so an engineer is rarely more than a short drive from your office. Both locations also take walk-ins six days a week.
Dubai Media City
Walk-in hub at Concord Tower, 10th Floor. Media, production and agency offices supported on foot.
Dubai Internet City
Tech firms and startups, minutes from our Media City office. Same-day desk-side visits.
JLT / DMCC
Free on-site visits for DMCC free-zone companies across all clusters, tower access handled.
Business Bay
Offices and serviced towers along the canal - fit-outs, relocations and daily support.
DIFC
Law firms and financial companies, with engineers used to compliance-conscious environments.
Downtown Dubai
Corporate offices around Burj Khalifa and the Boulevard, covered from both hubs.
Bur Dubai
Walk-in hub at G 58, IT Center Building, near BurJuman Metro. Trading and family businesses.
Deira
Trading companies, shops and older commercial buildings across the Creek, minutes from Bur Dubai.
On-site visits under an AMC carry no call-out charge anywhere in Dubai, and the same 4-hour SLA applies in every district - a server down in Deira gets the same response as one in Media City. Free-zone paperwork is familiar territory too: TECOM, DMCC, DIFC and Dubai South each have their own building-access and NOC quirks, and our engineers deal with them weekly. Businesses outside these districts are covered as well - we support clients across all of Dubai and, for contract clients, the wider UAE.
Home offices and villas
Dubai's workforce does not stop at the office door, and neither do we. We provide home IT support across the city for remote workers, home offices and villas: WiFi dead zones in multi-storey villas, home office setups with proper docking stations and dual screens, smart home devices that refuse to pair, family laptops slowed by malware, printers that keep vanishing from the network, and backup for the photo archive nobody wants to lose. The same engineers who handle our business contracts do the home visits, with evening and Saturday slots available.
For structured cabling, villa-wide mesh WiFi and smart home projects, see our dedicated home tech solutions page - or call and describe the problem, and we will tell you honestly whether it needs a visit or a ten-minute remote fix.
What we cover
Unlimited remote helpdesk
24/7 access. <15 min average first response. Phone, email, WhatsApp, ticketing portal.
Server & infrastructure admin
Windows / Linux servers, Active Directory, file shares, backups, patches.
Microsoft 365 + cloud
Email, Teams, SharePoint, OneDrive, plus AWS / Azure migration and admin.
Baseline cybersecurity
EDR, MFA, patching, firewall, dark-web monitoring on every AMC plan.
Network & WiFi
Office network design, structured cabling, Ubiquiti/Cisco, VPN, firewall.
Procurement + onboarding
Buy hardware on your behalf, image, deploy, retire. New-hire IT setup in hours.
Named clients
A sample of measurable wins from our active managed-IT contracts.
"Switched from in-house IT. Cut IT incidents 70%, saved Request a quote, full Microsoft 365 migration in 6 days."
"Multi-site network + POS support. 99.4% uptime over 18 months. POS issues now resolved remotely in under 10 minutes."
"ISO 27001 prep + MDR coverage. Passed first audit on time. Zero security incidents in 12 months."
Our process
Most clients are fully onboarded in 10 business days. Here's the standard workflow.
We map your current setup, identify risks, document gaps. Free, no obligation, delivered as a PDF in 5 business days.
You receive a written proposal with exact AMC price, included services, SLA terms, and 12-month roadmap. No surprises.
Two senior techs spend 5-10 days deploying monitoring agents, configuring backups, hardening security, documenting your systems.
Helpdesk, ticketing, on-site engineer schedule, monthly visits, security monitoring - all switched on. Your team gets a single phone line and email.
Every 3 months we meet for a strategic review - performance, incidents, upcoming changes, optimisation opportunities. Continuous improvement built in.
Transparent AMC pricing
All plans include unlimited remote helpdesk, monthly on-site, security baseline, and 4-hour emergency SLA. Cancel anytime after the first 3 months.
Up to 10 users. Perfect for small offices and startups.
Up to 30 users. Most popular for growing Dubai SMBs and multi-location offices.
30+ users, multi-location, compliance-heavy (DIFC banks, healthcare, large F&B chains).
FAQ
10 direct answers about IT support in Dubai - pricing, AMC contracts, SLA, security, onboarding.
Azizi Technologies is Dubai's full-stack IT & digital growth partner since 2007. Explore our other services across Dubai and the UAE.
Ready to switch IT providers?
We'll audit your current setup, document risks, and deliver a fixed-fee proposal you can compare. No obligation. Request a quote.
