IT AMC in Dubai - Annual Maintenance Contracts for Business

What Is an IT AMC?

An IT AMC (annual maintenance contract) is a fixed-fee agreement that keeps your computers, servers and network maintained and supported all year. It combines break-fix repairs with proactive monitoring - ideal for Dubai SMBs that need reliable IT without hiring an in-house team.

• Unlimited remote helpdesk and on-site support
• Patch management and security updates
• Backup verification and antivirus management
• Printer, Wi-Fi and vendor coordination
• Asset tracking and IT health reporting

IT AMC Plans & Pricing in Dubai

We offer three right-sized plans. Essential starts from Request a quote for up to 10 users, with unlimited remote helpdesk, one on-site visit a month and a 30-minute remote / 4-hour on-site SLA. Business runs from Request a quote for up to 30 users and adds 24/7 emergency response, Microsoft 365 administration and cybersecurity monitoring. Enterprise is a custom quote for 30+ users with full managed IT, DR/BCDR, compliance and a custom SLA. Prefer no contract? Pay-as-you-go support is Request a quote per hour.

• Essential (up to 10 users): from Request a quote, 4-hour on-site SLA
• Business (up to 30 users): from Request a quote, 24/7 emergency response
• Enterprise (30+ users): custom quote, full managed IT, custom SLA
• Pay-as-you-go support: Request a quote, no contract

What Affects Your IT AMC Cost

Your monthly fee depends on a few clear factors. Larger device counts, faster SLA response times, round-the-clock cover and deeper cybersecurity all raise the price. We assess your setup first, then give a fixed monthly quote with no hidden fees.

• Number of devices and users
• SLA response time (4-hour vs next-business-day)
• 24/7 vs business-hours support
• On-site visit frequency
• Cybersecurity scope (firewall, endpoint, email security)
• Number of servers and cloud systems

IT AMC vs Managed IT Services

An IT AMC focuses on maintenance and break-fix support for your existing setup. Managed IT services go further - full strategic oversight, proactive management and unlimited support that replaces an in-house IT department. Many Dubai SMBs start with an AMC and upgrade to fully managed IT services as they grow.

AMC Tiers and SLAs

Every Azizi AMC is built around a written SLA, not a best-effort promise. The standard contract guarantees a 30-minute remote response and a 4-hour on-site response anywhere in Dubai during business hours, with engineers dispatched from our two offices at Concord Tower, Dubai Media City and IT Center Building, Bur Dubai. Businesses that cannot afford overnight downtime - clinics, trading desks, restaurants, hotels - can extend cover to 24/7 emergency response for critical systems. Escalation is defined in the contract as well: if the helpdesk cannot resolve an issue remotely within the agreed window, it moves to a senior engineer and then to on-site dispatch, with your named account manager kept informed until the ticket is closed. You always know who owns the problem and what happens next - and SLA performance is measured and shown to you at every quarterly review. The same team has been writing and honouring these SLAs for Dubai businesses since 2007, and as a Microsoft Solution Partner we resolve Microsoft 365 issues directly rather than queueing behind a reseller's support desk.

• Standard SLA: 30-minute remote response, 4-hour on-site across Dubai
• Optional 24/7 emergency cover for critical servers and systems
• Defined escalation path: helpdesk, senior engineer, on-site dispatch
• Named account manager and one support number for your whole team
• SLA performance measured and reported in quarterly reviews

What an IT AMC Includes in Dubai

One agreement covers the day-to-day work a Dubai office actually generates, not just the emergencies. This is the standard inclusion list on an Azizi AMC - the exact scope for your business is confirmed in writing before you sign, so there is never a debate later about what is covered.

• Unlimited remote helpdesk for every covered user
• Scheduled on-site visits plus SLA-backed emergency call-outs
• Windows, Mac and laptop maintenance for all staff devices
• Server administration: Active Directory, file shares, updates
• Network and Wi-Fi management, firewall and VPN upkeep
• Microsoft 365 administration, mailboxes and licence management
• Security patching, antivirus/EDR and MFA enforcement
• Backup monitoring with periodic restore tests
• Printer, CCTV and vendor coordination (ISP, telecom, software suppliers)
• Asset register and quarterly IT health reports for management
• New starter and leaver IT setup, from account creation to desk hardware

AMC vs Ad-Hoc Support

Ad-hoc support looks cheaper right up until the quarter you actually need it. With per-incident billing, every breakdown is a separate invoice - and the invoice always lands in the same week as the downtime, the data loss and the staff overtime. There is also no incentive for an hourly technician to prevent problems; they are paid when things break. An AMC reverses that logic. You pay one agreed monthly fee, we carry the risk of how many incidents occur, and prevention becomes our job: patching, monitoring, backup checks and hardware health reviews happen every month precisely so the emergency call never comes. For a business owner the practical difference is budget certainty - IT becomes a fixed line item you can plan a full financial year around, instead of a surprise expense that arrives at the worst possible moment. Most clients who switch from ad-hoc to AMC tell us the predictability matters as much as the faster response.

• Fixed monthly fee agreed in writing - the invoice never changes with a bad month
• Preventive maintenance included, so fewer incidents happen at all
• SLA-backed response instead of joining an hourly technician's queue
• One accountable provider for devices, servers, network and cloud
• Quarterly reporting shows management exactly what the fee delivered

How the AMC Runs Month to Month

A good AMC is a rhythm, not just a phone number you hope answers. Patching and updates run on a schedule agreed with you - usually outside working hours, so nobody loses a morning to reboots. Monitoring agents flag failing disks, expiring certificates and missed backups before your staff notice anything. The scheduled on-site visit handles the physical jobs remote tools cannot: hardware checks, cable tidying, printer maintenance and new-starter desk setups. And every quarter you receive the IT health report and a review meeting where we walk management through what happened, what it means and what we recommend next - in plain English, not ticket jargon. That cadence is what turns IT from a source of surprises into something that quietly works in the background.

• Scheduled patching outside working hours
• Continuous monitoring with proactive alerts
• Planned on-site visits for physical maintenance and desk moves
• Quarterly IT health report and management review meeting

IT AMC by Sector

A trading office and a medical clinic do not need the same contract, so we shape AMC scope by sector. Dubai's regulators and each industry's working patterns dictate what matters most - uptime windows, data handling, compliance evidence - and the contract reflects that from day one.

• Clinics and medical centres: patch discipline, access control and backup practices that support DHA compliance, with quiet-hours maintenance so patient bookings are never interrupted
• Law firms: confidentiality-first setups - encrypted devices, strict access permissions, matter-file backup and secure email - with engineers who work under NDA as standard
• Real estate brokerages: CRM and portal uptime, fast onboarding and offboarding as agent teams change, and device management for staff who live on WhatsApp and email
• Trading companies: accounting systems, VPNs to overseas suppliers, warehouse connectivity and POS - kept online through Dubai's peak trading seasons
• Consultancies and free-zone startups: Microsoft 365-first setups, laptop fleets, fast joiner and leaver cycles, and audit-ready documentation for licence renewals