Skip to content
Azizi Technologies - Dubai IT Solutions Logo
AziziTechnologies
IT Solutions · Since 2007
IT AMC across Dubai and the UAE: fixed monthly fee, written SLA, since 2007.Request a scope call
Azizi Technologies IT annual maintenance contract cover in Dubai: an office rack and managed laptops inside a protective shield with helpdesk, patching, backup and network monitoring

Azizi Technologies. IT annual maintenance contracts in Dubai.

IT AMC in Dubai with a written SLA

Unlimited helpdesk, on-site engineers, monitoring, patching and backup verification for one fixed monthly fee, with response times in the contract.

Request an AMC scope callSee how an AMC is priced
TakeawaysBenefitsWhat is coveredHow we startFAQGet an instant quote
Updated July 2026

Quick answer

Azizi Technologies provides an IT annual maintenance contract in Dubai and across the UAE for offices of five users and up. An AMC covers unlimited helpdesk, scheduled on-site engineer visits, server and network monitoring, patch management, backup verification and Microsoft 365 administration for a fixed monthly fee, with response times written into the SLA. Contracts are quoted against your user and device count after a scope call. This is an IT contract for computers, servers, networks and Microsoft 365, not a building or home maintenance AMC.
Get an instant quote
Contract type
Fixed monthly fee
SLA
Response times in writing
Helpdesk
Unlimited in workshop hours
Coverage
Dubai · Abu Dhabi · Sharjah
Works with
With or without in-house IT
In Dubai since
2007

What you get

One fee, one SLA, one team for the whole estate

The three things an AMC changes for a Dubai office, each on its own page.

1 fee
Fixed monthly fee

A number you can budget

Helpdesk, visits, monitoring, patching and backup checks for one fixed monthly fee, quoted against your user and device count.

How an AMC is priced
4 hours
Written SLA

Response times in the contract

15-minute remote first response and an engineer on site within 4 hours, during opening hours, written in as numbers.

IT support in Dubai
0 hires
With or without in-house IT

Outsource it entirely, or share it

Most AMC clients have no internal technician at all; others keep one and hand us security, backup and infrastructure.

IT outsourcing in Dubai

Key takeaways

What an AMC gives a Dubai office

Azizi Technologies provides IT annual maintenance contracts for businesses across Dubai and the UAE, with response times written into the agreement rather than left as best effort.
Request an assessment

  • An AMC is a fixed monthly fee covering helpdesk, on-site engineers, monitoring, patching and backup.

An Azizi Technologies engineer and an office manager going through a one-page IT maintenance contract on a tablet in a Dubai office, with the server rack and a wall screen of monitored devices behind them

Something down right now?

This page covers contracted IT support. If you have an outage or a broken machine today, these are faster routes.

Emergency IT supportLaptop & PC repair

What an AMC actually changes

Benefits of an IT annual maintenance contract in Dubai

A number, not a promise

Response times are written into the contract and measured, rather than described as best effort.

Dual-stack in one company

The same team repairs the hardware and runs the Microsoft 365 tenant, so no vendor blames another.

Backups actually tested

Scheduled restore tests, because a backup nobody has restored is a theory, not a backup.

Quarterly written review

Incidents, response times and hardware health in a document, so the contract stays accountable.

Break-fix support bills you when something has already gone wrong, usually at the worst possible moment and at emergency rates. Nobody is watching the estate in between, so the first sign of a failing disk or a lapsed backup is the day it stops the business. An annual maintenance contract inverts that. The fee is fixed and known, and it buys a proactive layer that break-fix cannot: monitoring, patching, restore-tested backups and scheduled maintenance. Most of what would have become an emergency gets caught while it is still routine work.

Managed IT services, when you want the whole function run

An Azizi Technologies engineer checking a Dubai office on a tablet: the helpdesk, laptops taking updates, a backup NAS and the network rack, all covered by one maintenance contract

What the contract covers

IT AMC services: what is included and what is not

The standing scope of an Azizi Technologies IT annual maintenance contract for Dubai and UAE businesses. Not included unless agreed on the scope call: replacement parts (charged at cost), new hardware purchases, software licences, and project work such as an office move or a fresh cabling run.

Unlimited Helpdesk

Unlimited support calls during workshop hours, with remote resolution usually within minutes and escalation on-site inside SLA.

See IT support in Dubai

On-Site Engineer Visits

Scheduled visits for hardware checks, cable management and hands-on maintenance, plus emergency call-outs within the contracted response.

Server & Network Monitoring

Proactive monitoring of servers, switches, firewalls and internet uptime, so alerts arrive before users do.

Patch & Update Management

Windows, macOS, firmware and application updates tested before deployment, so an update never becomes the outage.

Backup Verification

Scheduled restore tests, not just a green tick. We verify data can actually come back, and alert when a backup fails.

Microsoft 365 Administration

User provisioning, licence management, mail flow, Teams and SharePoint administration included in the contract.

AMC vs on-call repairs

IT AMC in Dubai vs paying per call-out

The actual decision most Dubai offices are making. It is not which provider. It is whether to be on a contract at all.

What mattersIT AMC contractOn-call / break-fix
Cost shapeFixed monthly fee, budgetableUnpredictable, spikes at the worst time
Rate when urgentIncluded in the contractEmergency call-out rates
Monitoring between incidentsContinuous, alerts before users noticeNone. You are the monitoring
Patching and updatesManaged and tested before rolloutWhenever someone remembers
BackupsRestore-tested on a scheduleAssumed to be working
Response timeContracted in hours, written downWhen an engineer is free
Under ~5 devicesUsually not worth itHonestly, the better choice

How we start

Four steps, no obligation to sign

  1. 01

    Scope call

    We document what you run, how many users and devices, and what is currently at risk, in writing.

  2. 02

    Written scope and SLA

    A quote against your user count, with response times written into the contract rather than implied.

  3. 03

    Onboarding

    We take over monitoring, patching, backup and Microsoft 365, and document the estate properly.

  4. 04

    Ongoing support

    Unlimited helpdesk plus contracted on-site response, reviewed in writing every quarter.

Vendor neutral

Platforms we support under AMC

The vendors an Azizi Technologies AMC covers day to day across Dubai and UAE offices. Our vendor certifications are Microsoft, Apple and Cisco; the others are platforms our engineers run every week.

  • Microsoft 365 and AzureTenant, Intune, Entra ID, conditional access
  • Apple macOS fleetsManaged beside Windows, one contract
  • Cisco and ArubaSwitching, routing, enterprise WiFi
  • Ubiquiti UniFiSME scale, no per-AP licence
  • Sophos and FortinetFirewalls, EDR and MDR inside the AMC
  • Synology and QNAPNAS and backup targets, restore-tested

Pricing factors

How an IT annual maintenance contract is priced

We do not publish a flat AMC rate, because two offices with the same headcount can need very different contracts. A twelve-person agency on laptops and Microsoft 365 is a lighter job than a twelve-person clinic with an imaging workstation, a local server and a CCTV recorder.

The quote is built from the scope call and arrives in writing with the SLA attached. For a longer breakdown of what moves the figure, see our IT AMC cost guide for Dubai.

What moves the monthly fee

Number of users and devices, whether servers, firewalls and switches are in scope, how many sites, how often an engineer visits on site, and whether you need cover outside opening hours.

What does not belong in the fee

Replacement parts are charged at cost on our standard non-comprehensive AMC. Licences, new equipment and one-off projects are quoted separately, so the monthly figure stays a maintenance number.

Where your engineers come from

Two Dubai workshops, UAE-wide contracts

Our engineers work out of Concord Tower, Office 45 in Dubai Media City and the IT Center Building in Bur Dubai. On-site response is fastest in and around Media City, Internet City and Knowledge Park because the workshop is inside the district rather than dispatched to it.

Abu Dhabi and Sharjah contracts run remote-first with scheduled on-site visits from Dubai. Multi-site UAE businesses sit under a single agreement with consistent SLA terms, rather than a separate contract and a separate argument per office.

Where on-site response is fastest

Dubai Media City, Internet City, Knowledge Park, Barsha Heights, Al Sufouh and Production City from the Concord Tower workshop; Bur Dubai, Karama, Deira and Al Quoz from the IT Center Building. The rest of Dubai is covered on scheduled and emergency visits.

Who these contracts are built for

Offices from five to a few hundred users, with or without an in-house technician. Common sectors are DIFC financial firms, DHCC clinics, Media City agencies and production companies, hospitality and retail groups, and professional services.

Trusted by businesses across the UAE

  • CUSHMAN & WAKEFIELD CORE REAL ESTATE LLC logo
  • Veolia Environmental Services Emirates L.L.C logo
  • Sterling & Wilson Middle East Solar Energy LLC logo
  • HBA Design Limited - Dubai Branch logo
  • TEN CATE THIOLON MIDDLE EAST logo
  • Agility Beyond Space FZ-LLC logo
  • Halian international logo
  • Kreston Menon Chartered Accountants logo
  • Dutco Tennant LLC logo
  • Hightech Payment Systems logo
  • N O W Payment Services provider LLC logo
  • Invygo Tech FZ-LLC logo

IT AMC FAQs

Choosing an IT AMC company in Dubai: questions to ask before you sign

10 straight answers on what an annual maintenance contract covers, comprehensive versus non-comprehensive cover, how it is priced, AMC versus on-call and managed IT, outsourcing entirely, and UAE-wide coverage.

What is an IT annual maintenance contract in Dubai?
An IT annual maintenance contract, or AMC, is a fixed-fee agreement where an IT company maintains your whole technology estate for a set monthly cost instead of billing you each time something breaks. It covers helpdesk, on-site engineer visits, monitoring, patching and backup verification, with response times written into the contract. Azizi Technologies has provided IT AMC in Dubai since 2007.
How much does an IT AMC cost in Dubai?
It is quoted against your user and device count, the services in scope and the response time you need, so there is no honest single figure to publish. What moves the number is how many people you have, whether servers and network gear are included, whether you need after-hours cover, and how fast on-site response has to be. You get the figure in writing after a scope call, with the SLA attached.
AMC vs on-call repairs — which is actually cheaper?
On-call looks cheaper until you count the year. Break-fix billing is unpredictable, charged at emergency rates when it matters most, and gives you no monitoring, so you only learn about problems once they have already stopped work. An AMC converts that into a fixed monthly cost and adds the proactive layer — patching, backup verification, monitoring — that prevents a good share of the incidents from happening. Below roughly five devices, on-call is usually fine. Above it, AMC generally wins on both cost and downtime.
Can we outsource IT support entirely to an AMC, with no in-house staff?
Yes, and that is the most common arrangement we run. Companies that outsource IT to us have no internal technician at all — we are the helpdesk, the on-site engineer, the escalation path and the vendor manager. We also work alongside an existing internal person, covering the parts they would rather not own such as security, backup and infrastructure, which is the second most common shape.
What is covered under an IT AMC contract?
Unlimited helpdesk during workshop hours, scheduled on-site engineer visits, server and network monitoring, patch and update management, backup verification with real restore tests rather than just a green tick, Microsoft 365 administration, antivirus and firewall management, and a written quarterly review. Replacement hardware parts are charged separately and at cost.
What is the difference between a comprehensive and a non-comprehensive AMC?
A comprehensive AMC folds replacement parts into the fee. A non-comprehensive AMC covers labour, helpdesk, visits and maintenance, and parts are billed only when something needs replacing. Our standard IT AMC is non-comprehensive: parts are charged separately and at cost, so the monthly fee pays for service you use rather than for insurance on hardware that may never fail. If you would prefer parts inside the fee, raise it on the scope call.
What should an annual maintenance contract in Dubai include before you sign it?
At minimum: an asset list of every device and system in scope, response times written as numbers, the exclusions and how parts are charged, how often engineers visit on site, what reporting you receive, and the term, renewal and notice arrangements. If any of those is vague in the draft, ask for it in writing before signing. Ours sets out the scope and SLA figures in writing first, charges parts at cost and includes a written review every quarter.
What response time do you write into the SLA?
Every contract carries the same written figures: first response within 15 minutes remotely and an engineer on site within 4 hours, during opening hours (Monday to Saturday, 9:00 to 19:00), with out-of-hours cover by arrangement. It goes in the contract as a number rather than as 'best effort'. Dubai Media City is closest to us, because our main workshop is inside Concord Tower.
Do you provide IT AMC services across the UAE, or Dubai only?
Dubai is where our two workshops are, so on-site response is fastest there. We also run AMC contracts for Abu Dhabi and Sharjah clients, delivered as remote-first support with on-site engineers dispatched from Dubai on a scheduled basis. Multi-site UAE contracts sit under one agreement with consistent SLA terms rather than a separate contract per office.
Is an IT AMC the same as managed IT services?
They overlap, and the difference is mostly scope. An IT AMC is the maintenance contract: helpdesk, visits, patching, monitoring and backup checks on the equipment you already have. Managed IT goes further and takes over planning, security policy and vendor decisions as well. Many offices start on an AMC and move up later; our managed IT services page explains that model.

Explore more from Azizi Technologies

Official sources

Non-competitor sources we use for standards, platform rules and regulatory context.

Other services

Take the next step

Next step

Get your estate documented, then decide

We write down what you are running, what is at risk and what it would cost to put right, and that document is yours whether or not you sign an AMC afterwards.

Request a scope call

An Azizi Technologies engineer handing a Dubai business owner the printed report of a free IT estate review across a meeting table

Something down right now?

Emergency IT support has its own team and its own page, with on-site response inside opening hours.Emergency IT support

How an AMC is priced

What moves the monthly fee, what sits outside it, and how to read a draft contract before you sign.Read the cost guide

Get a quote

Tell us about your office

Four short steps, about a minute. Tell us the job once and we reply on WhatsApp with a price or a written scope, not a call-back.

4.9 stars from 645 Google reviews. Most enquiries answered within minutes during opening hours.

Read them on Google

Meet the engineers

Real engineers. Real accountability.

Every job is handled by a certified engineer, the same people clients name in our Google reviews.

  • IT Support Lead

    Usman K., thanked by name in our Google reviews

    Microsoft Certified

    10+ yrs experience

  • Senior Apple Repair Engineer

    Shafeeq Ur Rehman, owner, on the Mac repair and micro-soldering bench

    Apple-certified diagnostics · Board-level repair

    12+ yrs experience

  • Network & Security Lead

    Infrastructure and firewall team

    Cisco CCNA

    14+ yrs experience

  • Data Recovery Engineer

    Drive imaging and board-level recovery bench

    PC-3000 toolchain

    9+ yrs experience

Finding us

Where your AMC engineers work from

Both Dubai workshops. Walk in, or book a scope call for your office.

Dubai Media City

Concord Tower, Office 45, 10th floor
Dubai Media City, Dubai

Find us in Concord Tower, Dubai Media City. Visitor parking at Concord Tower (first 15 minutes free, then paid).

Opening hours:
Mon to Sat: 9:00 to 19:00, Friday break 12:00 to 14:00
Sun: closed

Get directions

Bur Dubai

G 58, IT Center Building, 21 21A Street
Bur Dubai, Dubai

Find us on the ground floor of the IT Center Building, with the walk-in repair counter.

Opening hours:
Mon to Sat: 9:00 to 19:00, Friday break 12:00 to 14:00
Sun: closed

Get directions

Azizi Technologies

The numbers behind the Dubai AMC team

Google rating
4.9★
Verified reviews
645
In Dubai since 2007
19 years
On-site response SLA
4 hours
Remote first response
15 minutes
Dubai walk-in offices
2

Verified Google reviews

What Dubai business clients say

Read them on Google
★★★★★ Google review
“I’ve been a customer of Azizi for a number of years and am very happy to recommend them. They provide an extremely professional service, and their team are always a pleasure to deal with. If you’re in Dubai and need IT support / service, do yourself a favour and contact these guys.”

Stephen Quinn, Loyal customer · Google

4.9

4.9 stars from 645 Google reviews across both Dubai workshops.

All IT support and AMC services in Dubai

Get a written quote

Explore related services

IT Support & AMCManaged IT, helpdesk & on-site support for Dubai businesses.MacBook & Apple RepairScreen, battery, logic board - same-day, 90-day warranty.