Dubai Media City · Bur Dubai 4.9★ · 643 reviews
Mon-Sat: 9AM-9PM · Fri break 12-2PM · Sun closed +971 55 753 0104
Outsource your IT to a contract instead of paying by the emergency. An AMC covers unlimited helpdesk, scheduled on-site engineers, monitoring, patching and backup verification for one fixed monthly fee, with response times written into the agreement rather than promised on a call. Dubai, Abu Dhabi and Sharjah, for offices with or without an in-house technician. The scope call is free.
Quick answer
Azizi Technologies provides IT annual maintenance contracts for businesses in Dubai and across the UAE. An AMC covers unlimited helpdesk, scheduled on-site engineer visits, server and network monitoring, patch management, backup verification and Microsoft 365 administration for a fixed monthly fee, with response times written into the SLA. Contracts are quoted against your user and device count after a free scope call.
Fixed monthly fee
Contract type
Response times in writing
SLA
Unlimited in workshop hours
Helpdesk
Dubai · Abu Dhabi · Sharjah
Coverage
With or without in-house IT
Works with
2007
In Dubai since
Key Takeaways
Updated August 2026Azizi Technologies provides IT annual maintenance contracts for businesses across Dubai and the UAE, with response times written into the agreement rather than left as best effort.
Something down right now?
This page covers contracted IT support. If you have an outage or a broken machine today, these are faster routes.
What an AMC actually changes
Break-fix support bills you when something has already gone wrong, usually at the worst possible moment and at emergency rates. Nobody is watching the estate in between, so the first sign of a failing disk or a lapsed backup is the day it stops the business. The cost is unpredictable and the risk sits with you.
An annual maintenance contract inverts that. The fee is fixed and known, and it buys a proactive layer that break-fix cannot: monitoring, patching, restore-tested backups and scheduled maintenance. Most of what would have become an emergency gets caught while it is still routine work.
A number, not a promise
Response times are written into the contract and measured, rather than described as best effort.
Dual-stack in one company
The same team repairs the hardware and runs the Microsoft 365 tenant, so no vendor blames another.
Backups actually tested
Scheduled restore tests, because a backup nobody has restored is a theory, not a backup.
Quarterly written review
Incidents, response times and hardware health in a document, so the contract stays accountable.
What the contract covers
The standing scope of an Azizi Technologies IT annual maintenance contract for Dubai and UAE businesses, from one team under one agreement.
Unlimited support calls during workshop hours, with remote resolution usually within minutes and escalation on-site inside SLA.
Scheduled visits for hardware checks, cable management and hands-on maintenance, plus emergency call-outs within the contracted response.
Proactive monitoring of servers, switches, firewalls and internet uptime, so alerts arrive before users do.
Windows, macOS, firmware and application updates tested before deployment, so an update never becomes the outage.
Scheduled restore tests, not just a green tick. We verify data can actually come back, and alert when a backup fails.
User provisioning, licence management, mail flow, Teams and SharePoint administration included in the contract.
AMC vs on-call repairs
The actual decision most Dubai offices are making. It is not which provider — it is whether to be on a contract at all.
| IT AMC contract | On-call / break-fix | |
|---|---|---|
| Cost shape | Fixed monthly fee, budgetable | Unpredictable, spikes at the worst time |
| Rate when urgent | Included in the contract | Emergency call-out rates |
| Monitoring between incidents | Continuous, alerts before users notice | None — you are the monitoring |
| Patching and updates | Managed and tested before rollout | Whenever someone remembers |
| Backups | Restore-tested on a schedule | Assumed to be working |
| Response time | Contracted in hours, written down | When an engineer is free |
| Under ~5 devices | Usually not worth it | Honestly, the better choice |
How we start
We document what you run, how many users and devices, and what is currently at risk — in writing.
A quote against your user count, with response times written into the contract rather than implied.
We take over monitoring, patching, backup and Microsoft 365, and document the estate properly.
Unlimited helpdesk plus contracted on-site response, reviewed in writing every quarter.
Vendor neutral
The vendors an Azizi Technologies AMC covers day to day across Dubai and UAE offices. Every one is a platform we already hold certification or partner status on.
Microsoft 365 and Azure
Tenant administration, Intune enrolment, Entra ID and conditional access. Solution Partner.
Apple macOS fleets
Managed alongside Windows under one contract, which in Dubai creative and media firms is the norm.
Cisco and Aruba
Switching, routing and enterprise WiFi for offices that have outgrown consumer equipment.
Ubiquiti UniFi
Our most common deployment at SME scale. No per-AP licence and a controller worth managing.
Sophos and Fortinet
Firewalls, EDR and MDR where security belongs inside the AMC rather than bolted on afterwards.
Synology and QNAP
Shared NAS and on-premise backup targets, restore-tested as part of the contract.
Where your engineers come from
Our engineers work out of Concord Tower, Office 45 in Dubai Media City and the IT Center Building in Bur Dubai. On-site response is fastest in and around Media City, Internet City and Knowledge Park because the workshop is inside the district rather than dispatched to it.
Abu Dhabi and Sharjah contracts run remote-first with scheduled on-site visits from Dubai. Multi-site UAE businesses sit under a single agreement with consistent SLA terms, rather than a separate contract and a separate argument per office.
Dubai Media City, Internet City, Knowledge Park, Barsha Heights, Al Sufouh and Production City from the Concord Tower workshop; Bur Dubai, Karama, Deira and Al Quoz from the IT Center Building. The rest of Dubai is covered on scheduled and emergency visits.
Offices from five to a few hundred users, with or without an in-house technician. Common sectors are DIFC financial firms, DHCC clinics, Media City agencies and production companies, hospitality and retail groups, and professional services.
IT AMC FAQs
10 straight answers on what an annual maintenance contract covers, how it is priced, AMC versus on-call, outsourcing entirely, and UAE-wide coverage.
Standards and official sources
We align delivery with official guidance where it applies. These are non-competitor sources we use for standards, platform rules and regulatory context.
Azizi Technologies is Dubai's full-stack IT & digital growth partner since 2007. Explore our other services across Dubai and the UAE.
IT AMC Dubai
We write down what you are running, what is at risk and what it would cost to put right — and that document is yours whether or not you sign an AMC afterwards.
Get started
Three taps and your email. We come back with a written scope and a price — no sales call unless you ask for one.
4.9 stars from 643 Google reviews. Most enquiries answered within minutes during opening hours.
Read them on GoogleMeet the engineers
Every job is handled by a certified, insured engineer — the same people clients name in our Google reviews.
Senior IT Support Engineer
Shafeeq, named in our Google reviews
Apple-Certified Mac Specialist
Mac repair and micro-soldering bench
Network & Security Lead
Infrastructure and firewall team
Data Recovery Engineer
Class-100 cleanroom lab
Both Dubai workshops - walk in, or book a free scope call for your office.
Concord Tower, Office 45, 10th Floor. Mon-Sat 09:00-21:00 (Fri break 12:00-14:00). Closed Sunday.
G 58, IT Center Building, 21 21A Street. Mon-Sat 09:00-21:00 (Fri break 12:00-14:00). Closed Sunday.
Azizi Technologies
Verified Google reviews
4.9 stars from 643 Google reviews across both Dubai workshops.
“iMac M3 24-inch overheating constantly during Cinema 4D renders in our Tecom apartment. PTM7950 repaste and a deep intake clean fixed it. Renders that used to crash at 90 minutes now run 4 hours straight without thermal throttle.”
Aisha B.
Animation freelancer, Dubai Media City
“Mac Mini M4 Pro wouldn't turn on after a generator switchover. DFU restore via Apple Configurator 2 brought it back in 90 minutes at the Concord Tower workshop. Zero data loss and they sold me a UPS to stop it happening again.”
Omar S.
Freelance developer, Dubai Media City
“Synology DS923+ over 10 GbE feeding my Mac Studio M2 Ultra. Sustained 750 MB/s on ProRes 4444 timelines, Time Machine on a separate share, Backblaze B2 off-site. Configured in one afternoon and zero issues in 14 months.”
Hassan M.
Video editor, Dubai Media City
