Remote-only AMC · Quote CTA
Remote IT AMC Monthly Cover Without the On-Site Promise
Fixed monthly remote helpdesk, Microsoft 365 admin basics, and monitoring where agents exist. Not IT AMC Dubai. No 4-hour Dubai on-site SLA on this product.
Since 20074.9 · 645 reviewsMicrosoft CertifiedQuote-based pricing
Quick answer
- Model
- Monthly remote
- On-site SLA
- Not included
- DPA
- Standard pack
- Pricing
- Quote
- Reviews
- 4.9★ · 645
In short
What this service changes
Three things first, the detail below.
Fixed monthly fee
Sized against user count, so support stops being an unpredictable line in the budget.
Response times in writing
A number in the contract rather than best effort when someone is free.
Preventive work runs regardless
Patching, monitoring and backup checks happen whether or not a ticket was raised.
Key takeaways
What you get, in six lines
A fixed monthly fee against user count, so support cost stops being a surprise line item.
Response times written into the contract rather than offered as best effort.
Patching, monitoring and backup checks run whether or not anyone raises a ticket.
Onboarding documents your estate, which is usually the first time it has been written down.
Covers distributed teams across the UAE and Saudi Arabia from one contract.
On-site visits can be added where a machine genuinely has to be touched.
Need someone on site rather than a contract?
This page covers remote annual maintenance. If a machine has to be touched today, the on-site team is a different route.
Scope
Remote AMC vs Dubai hybrid AMC
Break-fix IT feels cheap until the third outage in a month. A Remote IT AMC gives you a predictable remote desk: ticket handling, Microsoft 365 admin basics, and monitoring where agents exist, billed monthly.
This product is not IT AMC Dubai. It does not include a 4-hour Dubai on-site SLA. If you need engineers at a Dubai address, use the Dubai AMC page.
Azizi Technologies is a Dubai-based provider since 2007 (4.9★ from 645 Google reviews, Microsoft-certified engineers).
Sized against user count, so support stops being an unpredictable line in the budget.
A number in the contract rather than best effort when someone is free.
Patching, monitoring and backup checks happen whether or not a ticket was raised.
One contract across the UAE and Saudi Arabia rather than billing per location.
Capabilities
What Remote AMC includes
Fair-use remote operations with written exclusions.
Fair-use helpdesk
Unlimited remote tickets under written fair-use rules confirmed on the proposal.
M365 day-to-day admin
Mailbox, Groups, MFA, and joiner/leaver steps for agreed tenants.
Monitoring when agents exist
RMM or EDR alert triage when you deploy agents. No magic without telemetry.
Monthly health report
Plain-English snapshot of tickets, risks, and next actions.
DPA and logging
Standard Remote AMC pack includes a DPA and remote-access logging.
Tax-safe invoice note
UAE-based company. Invoice tax treatment confirmed per engagement under UAE FTA and customer-country rules.
Remote AMC vs pay-as-you-go
A remote AMC vs paying per incident
Both are legitimate. The difference is whether IT cost is predictable and whether anything happens when nobody has raised a ticket.
| Remote AMC | Pay-as-you-go | |
|---|---|---|
| Monthly cost | Fixed against user count | Varies with whatever broke |
| Preventive work | Patching and monitoring run regardless | Nothing happens until it breaks |
| Response time | Written into the contract | Whenever we can fit you in |
| Documentation | Estate documented at onboarding | Rebuilt from memory each time |
| Backup checks | Verified on a schedule | Assumed to be working |
| Budgeting | One predictable line | Unplanned, sometimes large |
| Distributed staff | Covered under one contract | Billed per location |
Process
First 14 days
Support does not go unlimited until access and scope are signed.
- 01
Assessment
Assets, admins, tools, and success criteria.
- 02
Proposal
Remote AMC scope, fair-use notes, and quote.
- 03
Access + DPA
Least-privilege access and contract pack signed.
- 04
Operate
Tickets, admin, monitoring, monthly report.
Included
- Fair-use remote helpdesk under written rules
- Microsoft 365 day-to-day admin when access exists
- Monitoring where agents are deployed
- Monthly IT health report
- DPA and remote-access logging on standard pack
Not included
- -Dubai or worldwide same-day on-site SLA
- -Physical network builds
- -Unscoped project migrations (quoted separately)
- -Published international rate cards
Vendor neutral
The Remote Toolchain
Named, because you are letting us onto your machines and you are entitled to know exactly what with.
- Attended remote sessionsYou approve each connection, watch the whole session and can end it at any point. Nothing runs unattended without your say-so.
- RMM agentPatch status, disk health and backup checks reported continuously, so problems surface before anyone raises a ticket.
- Microsoft 365 and Entra IDTenant, licensing, mailbox and identity work handled entirely remotely, including joiner-mover-leaver.
- Intune device managementPolicy, enrolment and remote wipe for laptops that never come near an office.
- VPN and secure accessSite-to-site and client VPN for distributed teams across the UAE and Saudi Arabia.
- Ticketing with an audit trailEvery session logged with what was changed and by whom, which matters when something needs unwinding.
Finding us
Remote first, but Dubai-based
The team works from Concord Tower in Dubai Media City and the IT Center Building in Bur Dubai. Being local matters less day to day - most work is done from the desk - but it matters a great deal on the day something needs a person in front of it.
Remote coverage extends across the UAE and into Saudi Arabia, so distributed staff get the same service as the head office rather than a downgraded version.
What remote handles well
Software faults, email and account problems, Microsoft 365 administration, printer and network configuration, malware cleanup, onboarding and offboarding, and anything that is fundamentally a settings problem.
What still needs hands
Failed hardware, cabling, a machine that will not power on, and anything physical. We say so rather than billing an hour to confirm it, and the workshop or an on-site visit takes over.
FAQ
Questions buyers ask before signing
How is Remote AMC different from IT AMC Dubai?
Does Remote AMC replace an in-house IT person?
What happens when hardware fails?
Do you publish Remote AMC prices?
Explore more from Azizi Technologies
Official sources
Non-competitor sources we use for standards, platform rules and regulatory context.
Ready for a Remote IT assessment?
Next step
Request Remote AMC quote
Share your asset list and admin contacts. We reply with a written scope and quote.
Two Dubai offices, both walk-in
Concord Tower in Media City and the IT Center Building in Bur Dubai, Monday to Saturday 9:00 to 19:00.Find our offices
IT AMC Dubai: one written SLA for the whole estate
IT annual maintenance contracts with response times in the contract, for offices with or without in-house IT.IT AMC in DubaiGet a quote
Get an AMC quote
Four short steps, about a minute. Tell us the job once and we reply on WhatsApp with a price or a written scope, not a call-back.
4.9 stars from 645 Google reviews. Most enquiries answered within minutes during opening hours.
Read them on GoogleWho picks up
The same engineers, without the travel.
Remote is not a junior tier. It is the same bench, reaching your machine instead of driving to it.
IT Support Lead
Usman K., thanked by name in our Google reviews
Microsoft Certified
12+ yrs experience
Microsoft 365 Administrator
Tenant, Intune and Entra ID
MS-102 · Intune
8+ yrs experience
Network & Security Lead
Firewalls, VPN and remote access
Cisco CCNA
14+ yrs experience
Service Desk Lead
SLAs, escalation and reporting
ITIL-aligned · RMM tooling
9+ yrs experience
Finding us
Find your nearest Azizi Technologies office
Remote covers most of it - both Dubai offices are here for the jobs that genuinely need hands on the machine.
Dubai Media City
Concord Tower, Office 45, 10th floor
Dubai Media City, Dubai
Find us in Concord Tower, Dubai Media City. Visitor parking at Concord Tower (first 15 minutes free, then paid).
Opening hours:
Mon to Sat: 9:00 to 19:00, Friday break 12:00 to 14:00
Sun: closed
Bur Dubai
G 58, IT Center Building, 21 21A Street
Bur Dubai, Dubai
Find us on the ground floor of the IT Center Building, with the walk-in repair counter.
Opening hours:
Mon to Sat: 9:00 to 19:00, Friday break 12:00 to 14:00
Sun: closed
Azizi Technologies
The numbers behind remote support
- To session start
- Minutes
- Coverage
- UAE + KSA
- 9am to 7pm
- Mon-Sat
- 645 Google reviews
- 4.9★