Dubai Media City · Bur Dubai 4.9★ · 643 reviews
Mon-Sat: 9AM-9PM · Fri break 12-2PM · Sun closed +971 55 753 0104
Fixed monthly remote helpdesk, Microsoft 365 admin basics, and monitoring where agents exist. Not IT AMC Dubai. No 4-hour Dubai on-site SLA on this product.
Quick answer
A Remote IT AMC is a fixed monthly contract for remote helpdesk, cloud admin, and monitoring without promising local on-site visits. Azizi Technologies runs Remote AMC from Dubai for SMBs across the GCC and beyond, with encrypted access, a DPA, and session logging. Hardware work uses your local vendor or our Dubai workshops by courier. Pricing is quoted per user count and stack.
Monthly remote
Model
Not included
On-site SLA
Standard pack
DPA
Quote
Pricing
4.9★ · 643
Reviews
Key Takeaways
Updated August 2026Azizi Technologies runs remote annual maintenance for UAE and Saudi businesses, with a fixed monthly fee and a written response time.
Need someone on site rather than a contract?
This page covers remote annual maintenance. If a machine has to be touched today, the on-site team is a different route.
Scope
Break-fix IT feels cheap until the third outage in a month. A Remote IT AMC gives you a predictable remote desk: ticket handling, Microsoft 365 admin basics, and monitoring where agents exist, billed monthly.
This product is not IT AMC Dubai. It does not include a 4-hour Dubai on-site SLA. If you need engineers at a Dubai address, use the Dubai AMC page.
Azizi Technologies is a Dubai-based provider since 2007 (4.9★ from 643 Google reviews, Microsoft Solution Partner).
Fixed monthly fee
Sized against user count, so support stops being an unpredictable line in the budget.
Response times in writing
A number in the contract rather than best effort when someone is free.
Preventive work runs regardless
Patching, monitoring and backup checks happen whether or not a ticket was raised.
Distributed teams covered
One contract across the UAE and Saudi Arabia rather than billing per location.
Capabilities
Fair-use remote operations with written exclusions.
Unlimited remote tickets under written fair-use rules confirmed on the proposal.
Mailbox, Groups, MFA, and joiner/leaver steps for agreed tenants.
RMM or EDR alert triage when you deploy agents. No magic without telemetry.
Plain-English snapshot of tickets, risks, and next actions.
Standard Remote AMC pack includes a DPA and remote-access logging.
UAE-based company. Invoice tax treatment confirmed per engagement under UAE FTA and customer-country rules.
Remote AMC vs pay-as-you-go
Both are legitimate. The difference is whether IT cost is predictable and whether anything happens when nobody has raised a ticket.
| Remote AMC | Pay-as-you-go | |
|---|---|---|
| Monthly cost | Fixed against user count | Varies with whatever broke |
| Preventive work | Patching and monitoring run regardless | Nothing happens until it breaks |
| Response time | Written into the contract | Whenever we can fit you in |
| Documentation | Estate documented at onboarding | Rebuilt from memory each time |
| Backup checks | Verified on a schedule | Assumed to be working |
| Budgeting | One predictable line | Unplanned, sometimes large |
| Distributed staff | Covered under one contract | Billed per location |
Process
Support does not go unlimited until access and scope are signed.
Assets, admins, tools, and success criteria.
Remote AMC scope, fair-use notes, and quote.
Least-privilege access and contract pack signed.
Tickets, admin, monitoring, monthly report.
Vendor neutral
Named, because you are letting us onto your machines and you are entitled to know exactly what with.
Attended remote sessions
You approve each connection, watch the whole session and can end it at any point. Nothing runs unattended without your say-so.
RMM agent
Patch status, disk health and backup checks reported continuously, so problems surface before anyone raises a ticket.
Microsoft 365 and Entra ID
Tenant, licensing, mailbox and identity work handled entirely remotely, including joiner-mover-leaver.
Intune device management
Policy, enrolment and remote wipe for laptops that never come near an office.
VPN and secure access
Site-to-site and client VPN for distributed teams across the UAE and Saudi Arabia.
Ticketing with an audit trail
Every session logged with what was changed and by whom, which matters when something needs unwinding.
Finding us
The team works from Concord Tower in Dubai Media City and the IT Center Building in Bur Dubai. Being local matters less day to day - most work is done from the desk - but it matters a great deal on the day something needs a person in front of it.
Remote coverage extends across the UAE and into Saudi Arabia, so distributed staff get the same service as the head office rather than a downgraded version.
Software faults, email and account problems, Microsoft 365 administration, printer and network configuration, malware cleanup, onboarding and offboarding, and anything that is fundamentally a settings problem.
Failed hardware, cabling, a machine that will not power on, and anything physical. We say so rather than billing an hour to confirm it, and the workshop or an on-site visit takes over.
FAQ
Standards and official sources
We align delivery with official guidance where it applies. These are non-competitor sources we use for standards, platform rules and regulatory context.
Azizi Technologies is Dubai's full-stack IT & digital growth partner since 2007. Explore our other services across Dubai and the UAE.
Share your asset list and admin contacts. We reply with a written scope and quote.
Get started
Three taps and your email. We come back with a written scope and a price — no sales call unless you ask for one.
4.9 stars from 643 Google reviews. Most enquiries answered within minutes during opening hours.
Read them on GoogleWho picks up
Remote is not a junior tier. It is the same bench, reaching your machine instead of driving to it.
Senior IT Support Engineer
Shafeeq, named in our Google reviews
Microsoft 365 Administrator
Tenant, Intune and Entra ID
Network & Security Lead
Firewalls, VPN and remote access
Service Desk Lead
SLAs, escalation and reporting
Remote covers most of it - both Dubai offices are here for the jobs that genuinely need hands on the machine.
Concord Tower, Office 45, 10th Floor. Mon-Sat 09:00-21:00 (Fri break 12:00-14:00). Closed Sunday.
G 58, IT Center Building, 21 21A Street. Mon-Sat 09:00-21:00 (Fri break 12:00-14:00). Closed Sunday.
Azizi Technologies
