Dubai Media City · Bur Dubai 4.9★ · 643 reviews
Mon-Sat: 9AM-9PM · Fri break 12-2PM · Sun closed +971 55 753 0104
Monthly remote helpdesk and Microsoft 365 admin for Saudi SMBs, delivered from Dubai. DPA and logging on the standard pack. No Riyadh on-site SLA.
Quick answer
Remote IT AMC for Saudi Arabia is a monthly remote support contract for helpdesk, Microsoft 365 admin, and monitoring without a local on-site promise. Azizi Technologies delivers it from Dubai with encrypted access, a DPA, and session logging. Tax treatment is confirmed per engagement. Hardware and site work use your Saudi vendor or courier to our Dubai workshops.
Monthly remote
Cover
Not included
KSA on-site SLA
GST + AST
Hours
Quote SAR/AED
Pricing
4.9★ · 643
Reviews
Key Takeaways
Updated August 2026Azizi Technologies provides remote IT support to UAE and Saudi businesses, resolving most issues without anyone leaving their desk.
Looking for an annual contract instead?
This page covers remote support as you need it. Ongoing cover with a fixed monthly fee is quoted separately.
Scope
Hiring full-time IT in Riyadh is expensive for a 15–40 person company. Break-fix vendors are hard to forecast. Remote AMC fixes the remote layer: identity, email, laptops, and cloud admin, while you keep a Saudi vendor for rare hands-on work.
Teams across Riyadh, Jeddah, and Dammam can share one standard. This is not IT AMC Dubai with the city name swapped. There is no 4-hour on-site SLA in Riyadh.
Azizi Technologies has operated since 2007 with 4.9★ from 643 Google reviews and Microsoft Solution Partner status.
Minutes, not a site visit
A session starts during working hours with no travel window to schedule.
The same engineers
Remote is not a junior tier. It is the same bench, reaching your machine instead of driving to it.
You watch the whole session
Every connection is approved by you and can be ended at any point.
UAE and Saudi coverage
Distributed staff get the same service as head office rather than a downgraded version.
Capabilities
OPEX predictability without pretending we have vans in every city.
Fair-use helpdesk under written rules for Saudi users on cloud-first stacks.
Day-to-day admin for agreed tenants, including joiner and leaver steps.
Alert triage when RMM or EDR agents are deployed.
DPA, security annex answers, subprocessors list, remote-access SOP. Not a PDPL certificate.
We diagnose remotely, then brief your Saudi vendor or route devices to Dubai workshops.
Tax treatment confirmed per engagement. No public SAR rate card on this page.
Remote vs on-site support
Remote is not a lesser version of on-site. For most faults it is simply faster, and for some it is the wrong tool entirely.
| Remote support | On-site visit | |
|---|---|---|
| Time to start | Minutes, during working hours | A scheduled window, often next day |
| Software and account faults | Almost always resolved remotely | Same fix, after the travel |
| Hardware failure | Cannot be fixed remotely - we say so | The right call |
| Cost | No travel time billed | Travel and call-out included |
| Distributed teams | Same service anywhere in the UAE or Saudi | Limited by driving distance |
| Visibility | You watch the session throughout | Engineer at the desk |
| Out of hours | Easier to arrange | Harder and more expensive |
Process
Baseline before fair-use tickets open.
Users, sites, tenants, and success metrics.
Remote AMC scope and quote (SAR or AED).
DPA, SOW, least-privilege access.
Tickets, admin, monthly health report.
Vendor neutral
Named, because you are letting us onto your machines and you are entitled to know exactly what with.
Attended remote sessions
You approve each connection, watch the whole session and can end it at any point. Nothing runs unattended without your say-so.
RMM agent
Patch status, disk health and backup checks reported continuously, so problems surface before anyone raises a ticket.
Microsoft 365 and Entra ID
Tenant, licensing, mailbox and identity work handled entirely remotely, including joiner-mover-leaver.
Intune device management
Policy, enrolment and remote wipe for laptops that never come near an office.
VPN and secure access
Site-to-site and client VPN for distributed teams across the UAE and Saudi Arabia.
Ticketing with an audit trail
Every session logged with what was changed and by whom, which matters when something needs unwinding.
Finding us
The team works from Concord Tower in Dubai Media City and the IT Center Building in Bur Dubai. Being local matters less day to day - most work is done from the desk - but it matters a great deal on the day something needs a person in front of it.
Remote coverage extends across the UAE and into Saudi Arabia, so distributed staff get the same service as the head office rather than a downgraded version.
Software faults, email and account problems, Microsoft 365 administration, printer and network configuration, malware cleanup, onboarding and offboarding, and anything that is fundamentally a settings problem.
Failed hardware, cabling, a machine that will not power on, and anything physical. We say so rather than billing an hour to confirm it, and the workshop or an on-site visit takes over.
FAQ
Standards and official sources
We align delivery with official guidance where it applies. These are non-competitor sources we use for standards, platform rules and regulatory context.
Azizi Technologies is Dubai's full-stack IT & digital growth partner since 2007. Explore our other services across Dubai and the UAE.
Share your asset list and admin contacts. We reply with a written scope and quote.
Get started
Three taps and your email. We come back with a written scope and a price — no sales call unless you ask for one.
4.9 stars from 643 Google reviews. Most enquiries answered within minutes during opening hours.
Read them on GoogleWho picks up
Remote is not a junior tier. It is the same bench, reaching your machine instead of driving to it.
Senior IT Support Engineer
Shafeeq, named in our Google reviews
Microsoft 365 Administrator
Tenant, Intune and Entra ID
Network & Security Lead
Firewalls, VPN and remote access
Service Desk Lead
SLAs, escalation and reporting
Remote covers most of it - both Dubai offices are here for the jobs that genuinely need hands on the machine.
Concord Tower, Office 45, 10th Floor. Mon-Sat 09:00-21:00 (Fri break 12:00-14:00). Closed Sunday.
G 58, IT Center Building, 21 21A Street. Mon-Sat 09:00-21:00 (Fri break 12:00-14:00). Closed Sunday.
Azizi Technologies
