IT Support · Dubai · Since 2007
Unhappy With Your IT AMC Provider? Switch Without Downtime
Our own engineers run the overlap from Dubai Media City and Bur Dubai, never subcontractors, and your old contract ends only once we are running everything.
4.9 · 645 reviewsTwo Dubai officesMon-Sat 9AM-7PM19 years in Dubai
Quick answer
- Head office
- Concord Tower, Media City
- Second office
- IT Center Building, Bur Dubai
- In Dubai since
- 2007
- Google rating
- 4.9 from 645 reviews
- Hours
- Mon-Sat 9AM-7PM
- Enquiries
- WhatsApp or use the quote form on this page
What a handover actually involves
Switching IT providers is a documentation job before it is a contract job.
Most of the risk in changing IT company sits in what nobody wrote down: the admin password only the old engineer knows, the backup job that quietly stopped in March, the firewall rule added for a supplier who left two years ago. If the new provider starts the day the old one stops, those gaps surface as outages.
So we do it in the other order. We audit and document first, run both teams side by side for a short overlap, and only then does your old contract end. You see the gap report and the plan with dates before you give notice to anyone.
Devices, servers, network, backups, licences and admin logins, listed and checked before you commit.
What your current provider has missed, written down, so you know what you are inheriting.
Both teams run side by side while access and licences move, so cover never stops.
The people who run the handover are our own employees and stay on your contract afterwards.
Seven signs your IT AMC is not working
None of these is unusual on its own. Two or three together usually mean the contract is being run as break-fix with a monthly invoice attached.
- Tickets sit for days, and you chase the provider rather than the other way round
- You have never received a written report on your systems
- A different person turns up each visit, or you cannot tell who employs them
- Nobody can show you the last successful backup restore
- Invoices arrive for work you assumed the contract covered
- Windows, firewall and Microsoft 365 updates are applied when someone remembers
- There is no named engineer who knows your setup
How do I switch my IT AMC provider in Dubai without downtime?
Run an overlap instead of a cut-over. We start with a handover audit of your devices, servers, network, backups, licences and open tickets, and give you a written gap report. You get a fixed monthly quote and the SLA in writing before you give notice. Both teams then work side by side while we document every system and take over admin access, and your old contract ends only once we are running everything.
What goes into your new contract in writing
The things that were vague in the old contract are the ones we write down as numbers or lists.
- First response within 15 minutes remotely and an engineer on site within 4 hours, Monday to Saturday 9:00 to 19:00
- A fixed monthly fee quoted against your user and device count
- An asset list of everything in scope, and the exclusions
- Parts charged at cost on the standard AMC
- A written review every quarter
Who will be running your IT
Our engineers work out of Concord Tower, Office 45 in Dubai Media City and the IT Center Building in Bur Dubai. They are Azizi Technologies employees: we do not pass visits or tickets to freelancers or partner companies. Abu Dhabi and Sharjah offices are covered remote-first with scheduled visits from Dubai.
Key Benefits of IT AMC Handover
- Handover audit and written gap report
- Overlap with your old provider, so cover never stops
- Written SLA: 15-minute remote, 4-hour on-site response
- Own engineers from Dubai Media City and Bur Dubai
- Fixed monthly fee against your user and device count
Why Azizi Technologies
Why Choose Azizi Technologies for IT AMC Handover in Dubai
4 reasons, from the Azizi Technologies IT team at Concord Tower, Dubai Media City, and the IT Center Building, Bur Dubai.
- 4.9★ rated on Google with 645+ verified reviews
- Own engineers, never subcontractors
- Response times written into the contract
- Handover audit and gap report before you give notice
How it works
How IT AMC Handover Works in Dubai
- 01
Handover audit
We list your devices, servers, network, backups, licences and open tickets, and who holds each admin login.
- 02
Gap report
What your current provider has missed, such as patching, backups or security settings, in writing.
- 03
Scope and SLA in writing
A fixed monthly quote and the written SLA, agreed before you give notice.
- 04
Overlap
Both teams run side by side while we document every system and take over access, so cover never stops.
- 05
Go-live
Helpdesk, monitoring and on-site visits start, and your old contract ends after that.
Vendor neutral
Platforms We Support
Dubai businesses run mixed estates, so vendor loyalty is not useful here. These are the platforms we deploy and support day to day across both Dubai workshops.
- Microsoft 365 and AzureTenant administration, Intune device enrolment, Entra ID and conditional access, handled by Microsoft-certified engineers.
- Apple macOS fleetsThe default for creative and production teams. Managed alongside Windows under one contract.
- Cisco and ArubaSwitching, routing and enterprise WiFi for offices that outgrew consumer kit.
- Ubiquiti UniFiOur most common deployment for agency-sized offices. No per-AP licence and a strong controller.
- Sophos and FortinetFirewalls, EDR and MDR for teams that need security written into the AMC rather than bolted on.
- Synology and QNAPShared NAS over 10 GbE for editorial libraries, with backup that covers media rather than just documents.
Finding us
Office 45, Concord Tower
Our main workshop is Office 45 on the 10th floor of Concord Tower in Dubai Media City, with a second Azizi Technologies office at the IT Center Building in Bur Dubai. The nearest metro to Concord Tower is Dubai Internet City, and there is visitor parking (first 15 minutes free, then paid) if you drive.
No appointment is needed during workshop hours, Mon-Sat 9AM-7PM, Fri break 12-2PM · Sun closed. Remote support runs from both offices, and on-site visits are scheduled from whichever is closer to you.
Where we work on site
Dubai Media City, Internet City, Knowledge Park, Barsha Heights, Bur Dubai, Business Bay, JLT and the wider city from the two offices, with scheduled visits beyond Dubai.
How engagements run
An assessment or site survey first, then a written scope and quote, then installation or onboarding, with ongoing support afterwards.
FAQ
Frequently Asked Questions
Quick answers about IT AMC Handover in Dubai from the Azizi Technologies team.
Can we switch IT AMC provider in the middle of a contract?
How long does a handover take?
What if our current provider will not hand over passwords?
Do you subcontract any of the work?
What does an IT AMC cost after switching?
Explore more from Azizi Technologies
Official sources
Non-competitor sources we use for standards, platform rules and regulatory context.
Get a Written IT AMC Handover Quote
Next step
IT Support Dubai
An assessment first, then a written scope and quote from our Dubai Media City office. No obligation.
Two Dubai offices, both walk-in
Concord Tower in Media City and the IT Center Building in Bur Dubai, Monday to Saturday 9:00 to 19:00.Find our officesIT AMC Dubai: one written SLA for the whole estate
IT annual maintenance contracts with response times in the contract, for offices with or without in-house IT.IT AMC in DubaiGet a quote
Get an AMC quote
Four short steps, about a minute. Tell us the job once and we reply on WhatsApp with a price or a written scope, not a call-back.
4.9 stars from 645 Google reviews. Most enquiries answered within minutes during opening hours.
Read them on GoogleMeet the engineers
Real engineers. Real accountability.
Every job is handled by a certified engineer, the same people clients name in our Google reviews.
IT Support Lead
Usman K., thanked by name in our Google reviews
Microsoft Certified
10+ yrs experience
Senior Apple Repair Engineer
Shafeeq Ur Rehman, owner, on the Mac repair and micro-soldering bench
Apple-certified diagnostics · Board-level repair
12+ yrs experience
Network & Security Lead
Infrastructure and firewall team
Cisco CCNA
14+ yrs experience
Data Recovery Engineer
Drive imaging and board-level recovery bench
PC-3000 toolchain
9+ yrs experience
Finding us
Find your nearest Azizi Technologies workshop
Walk in to either Dubai branch, or book an assessment. Visitor parking at Concord Tower (first 15 minutes free, then paid) (Dubai Media City).
Dubai Media City
Concord Tower, Office 45, 10th floor
Dubai Media City, Dubai
Find us in Concord Tower, Dubai Media City. Visitor parking at Concord Tower (first 15 minutes free, then paid).
Opening hours:
Mon to Sat: 9:00 to 19:00, Friday break 12:00 to 14:00
Sun: closed
Bur Dubai
G 58, IT Center Building, 21 21A Street
Bur Dubai, Dubai
Find us on the ground floor of the IT Center Building, with the walk-in repair counter.
Opening hours:
Mon to Sat: 9:00 to 19:00, Friday break 12:00 to 14:00
Sun: closed
Azizi Technologies
The numbers behind the team
- Google rating
- 4.9★
- Verified reviews
- 645
- In Dubai since 2007
- 19 years
- On-site response SLA
- 4 hours
- Remote first response
- 15 minutes
- Dubai walk-in offices
- 2