3CX gives Dubai businesses a full PBX — IVR menus, ring groups, queues, voicemail-to-email, call recording, and mobile apps — on hosted cloud or your own server. Azizi Technologies sizes concurrent call paths, ports your numbers, integrates with Microsoft 365 and CRM tools, and provides ongoing support under IT AMC.
Quick answer
3CX suits 5–200 seat Dubai offices that want feature-rich telephony without enterprise Cisco pricing. Hosted 3CX from about Request a quote; on-premise suits businesses that want local control and already have a server room.
Features Dubai businesses use most
- IVR and bilingual greeting (English/Arabic)
- Call queues with position announcements
- Mobile app for remote staff
- WhatsApp and live chat channel (3CX V20+)
- Call recording for compliance
- Integration with Zoho, HubSpot, Salesforce
Hosted vs on-premise
Hosted 3CX lowers upfront cost and survives office power outages if mobiles are configured. On-premise suits data-sensitive firms that want PBX inside the UAE office network — we still use licensed SIP trunks for PSTN.
Book a 3CX demo for your office
30-minute call — we map your call flows and recommend hosted vs on-prem.
Frequently asked questions
How many concurrent calls do we need?
Rule of thumb: 1 call path per 4–6 users for general office; 1:2 for call centres. We size from your current bill and peak-hour observation.
Can 3CX integrate with our CRM?
Yes — click-to-dial and screen-pop on inbound calls for most major CRMs via 3CX CRM integration.
Who supports 3CX after install?
Azizi Technologies — updates, trunk faults, and user changes under VoIP support or wider IT AMC.
Shafeeq A.
· Senior Apple Repair EngineerSenior Apple repair engineer at Azizi Technologies. 12+ years board-level repair on MacBook Pro, MacBook Air, iMac, Mac Studio, Mac mini. Apple-certified diagnostics, JBC NASE-2C micro-soldering specialist. Frequently mentioned by name in Google reviews.
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