3CX gives Dubai businesses a full PBX — IVR menus, ring groups, queues, voicemail-to-email, call recording, and mobile apps — on hosted cloud or your own server. Azizi Technologies sizes concurrent call paths, connects your existing e& or du numbers, integrates with Microsoft 365 and CRM tools, and provides ongoing support under IT AMC.
Quick answer
3CX suits Dubai offices of roughly 5 to 200 seats that want queues, recording and IVR without an enterprise-grade budget. Hosted 3CX is billed monthly and sized to your users and call paths; on-premise suits businesses that want local control and already have a server room. Either way, calls to the phone network run over an e& or du line.
Features Dubai businesses use most
- IVR and bilingual greeting (English/Arabic)
- Call queues with position announcements
- Mobile app for remote staff
- WhatsApp and live chat channel (3CX V20+)
- Call recording for compliance
- Integration with Zoho, HubSpot, Salesforce
Hosted vs on-premise
Hosted 3CX lowers upfront cost and survives office power outages if mobiles are configured. On-premise suits data-sensitive firms that want PBX inside the UAE office network — calls to the phone network still run over an e& or du SIP trunk, because only those TDRA-licensed operators may carry them.
Book a 3CX demo for your office
30-minute call — we map your call flows and recommend hosted vs on-prem.
