Business VoIP in Dubai replaces expensive PSTN lines with cloud or on-premise PBX on licensed Etisalat or du SIP trunks. In the UAE only the TDRA-licensed operators, e& and du, carry VoIP calls to the public phone network, so every system we install sends its outside calls over an e& or du business SIP trunk. Azizi Technologies deploys 3CX, Yeastar and Microsoft Teams Phone for Dubai SMBs on those trunks, with number porting and either handsets or softphone-only setups.
Quick answer
Typical Dubai business VoIP: about AED 35–95 per user/month for hosted 3CX once the licence, the du or e& SIP trunk and call charges are added, and about AED 20–40 per user/month for the Teams Phone licence on top of existing M365, with calls still carried by du or e&. One-time setup for a 20-seat rollout depends on number porting, handsets, call flows and training, so we quote it in writing after a call-flow review. Whether international calls get cheaper depends on your du or e& business tariff, so compare against your current bill.
Cost bands by platform
| Platform | Monthly / user |
|---|---|
| 3CX hosted cloud | AED 35–95 |
| Microsoft Teams Phone | AED 20–40* |
| Yeastar on-premise | AED 25–60 + hardware |
VoIP licence cost per user (Dubai SMB)
*Teams Phone assumes existing Microsoft 365 licensing. Microsoft Calling Plans are not sold in the UAE, so Teams calls to the phone network go out over a du or e& SIP trunk, connected by Direct Routing or, where the operator offers it, Operator Connect. Trunk and call charges come on your du or e& bill.
What affects your quote
- Number of users and concurrent call paths
- New DIDs vs porting existing numbers
- Handsets vs softphone-only
- Call recording, queues, contact-centre features
- Multi-branch or Dubai + remote GCC staff
- After-hours cutover and training scope
Want a VoIP quote for your headcount?
Fill in the quote form, then send user count and current phone bill on WhatsApp — we reply with platform recommendation and a written estimate.
