SLA-backed fleet repair for Dubai businesses

Corporate MacBook Repair Dubai — Built for Fleets, Not One-Off Jobs

When it's a working employee's MacBook, "we'll get to it eventually" isn't good enough. Azizi Technologies runs corporate accounts on fixed SLA tiers, bulk device pickup, PO/LPO invoicing and loaner machines — a fleet process, not a walk-in queue.

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PO/LPO invoicing4-hour Critical SLANDA available

Corporate SLA Tiers

Fixed in your account agreement

Enterprise

4 hr

Critical response

48-72h

Priority repair

Devices for volume rate

90 day

Warranty, all tiers

What's included

Bulk pickupScheduled single visit
Loaner devicesPriority+ tier
NDA on intakeStandard for regulated clients
Account contactDedicated not a queue

By Shafeeq A., Senior Apple Repair EngineerReviewed by Azizi Technologies editorial teamUpdated September 2026

Quick answer

Azizi Technologies runs corporate MacBook repair for Dubai businesses on a fleet basis — scheduled bulk pickup, three SLA tiers (Standard, Priority, Critical), PO/LPO invoicing against your trade licence, loaner devices on Priority accounts, and NDA-covered handling for DIFC and government-adjacent clients. Bundles with IT AMC.

SLA tiers

4 hours

Critical response

5-50+ devices

Fleet pickup

PO/LPO ready

Invoicing

Available

NDA

Built for IT managers, not individual users

What "corporate" actually changes about the repair process

An individual walk-in repair and a corporate fleet repair aren't the same service with a different invoice — the whole process changes: who authorises the work, who gets billed, how many devices move at once, and what happens if a manager's MacBook dies mid-project. This page covers the fleet process specifically.

Bulk pickup, one visit

5, 10 or 50+ devices collected together, tagged individually, no per-employee coordination needed.

SLA tiers, not a queue

Standard, Priority and Critical response times fixed in writing before you sign, not negotiated during an outage.

PO/LPO invoicing

Billed against your trade licence, monthly or per purchase order — no employee reimbursement claims.

Loaner devices

Like-for-like replacement while a board-level repair runs, on Priority and Critical accounts.

NDA on intake

Signed before your devices arrive — standard for DIFC firms, clinics and government-adjacent clients.

One account contact

A named point of contact for your IT manager, not a different technician's opinion every visit.

SLA tiers

Pick the response time your business needs

Same repair quality across all three — the difference is queue priority, response time and loaner availability.

Standard

Request a quote

For teams that can absorb a next-business-day diagnosis.

Next-business-day diagnosis
Standard queue position
PO/LPO invoicing
90-day warranty

Ask About Standard

Priority

Request a quote

Same-day diagnosis, 48-72hr repair, loaner devices included.

Same-day diagnosis
48-72hr repair on common faults
Loaner device on multi-day jobs
Dedicated account contact

Most Chosen by SMBs

Critical

Request a quote

For executive or production-critical devices — 4-hour response.

4-hour on-site response
Loaner on arrival if unrepairable same-visit
NDA + chain-of-custody as standard
Escalation direct to senior technician

Request Critical SLA

Combine with our IT AMC or full IT support for one contract covering hardware repair and helpdesk together.

FAQ

Corporate MacBook repair — procurement questions answered

8 answers on invoicing, SLAs, NDAs, loaner devices and MDM-enrolled fleets.

How does corporate MacBook repair pricing and invoicing work?

We invoice against your company trade licence with LPO/PO support — no personal payment needed from the employee. Volume agreements (5+ devices/year) get a fixed per-device diagnostic rate and priority SLA queue position, billed monthly or per PO, whichever your finance team prefers.

What SLA turnaround options are available for business fleets?

Three tiers: Standard (next-business-day diagnosis, queue position as normal), Priority (same-day diagnosis, 48-72hr repair on common faults), and Critical (4-hour on-site response for board-level outages affecting a working executive). SLA tier is fixed in the account agreement so there's no renegotiating during an outage.

Do you offer bulk pickup for multiple devices at once?

Yes — a single scheduled pickup for 5, 10 or 50+ MacBooks across your office, logged against individual job tickets with device tags so nothing gets mixed up. We coordinate directly with your IT admin or office manager rather than requiring each employee to arrange their own drop-off.

Can you sign an NDA before handling company devices?

Yes — standard for DIFC, DHCC and government-adjacent clients. We sign before intake, restrict data access to what the specific repair requires (e.g. SSD migration), and log chain-of-custody with photos on every device at handover.

Are loaner MacBooks available while ours is being repaired?

For Priority and Critical SLA accounts, yes — a like-for-like loaner (or closest available spec) is provided for board-level or multi-day repairs so the employee isn't without a machine. Loaner terms are set out in the account agreement, not negotiated ad hoc.

Does this bundle with IT AMC or managed IT support?

Most corporate accounts combine MacBook repair SLAs with our IT AMC (unlimited helpdesk, on-site visits) or full managed IT services — one contract, one point of contact, no separate vendor for hardware vs support. See our IT AMC and managed IT support pages for the wider bundle.

What's the minimum fleet size to qualify for a corporate agreement?

There's no hard minimum, but volume pricing and SLA tiers typically make sense from 5 Apple devices upward. Smaller teams can still get PO invoicing and a dedicated account contact — the priority-queue and loaner benefits scale in from 5+.

How do you handle Activation Lock / MDM-enrolled corporate MacBooks?

Company-owned devices enrolled in an MDM (Jamf, Kandji, Apple Business Manager) need IT admin sign-off before board-level or firmware work — we coordinate directly with your admin rather than asking individual employees for credentials they may not have.

Standards and official sources

Authoritative references

We align delivery with official guidance where it applies. These are non-competitor sources we use for standards, platform rules and regulatory context.

Explore More Services

Azizi Technologies is Dubai's full-stack IT & digital growth partner since 2007. Explore our other services across Dubai and the UAE.

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Set up your fleet account

One agreement, fixed SLAs, no per-device negotiation

Tell us your fleet size and current pain point (turnaround, invoicing, or loaner coverage) and we'll propose the right tier.

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What needs fixing?

Two taps and your email. We reply with a price and a turnaround. Diagnosis is free, and there's no charge if we can't fix it.

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Meet the engineers

Real engineers. Real accountability.

Every job is handled by a certified, insured engineer — the same people clients name in our Google reviews.

Senior IT Support Engineer

Shafeeq, named in our Google reviews

Microsoft CertifiedCompTIA A+

12+ yrs experience

Apple-Certified Mac Specialist

Mac repair and micro-soldering bench

ACMTBoard-Level Repair

10+ yrs experience

Network & Security Lead

Infrastructure and firewall team

CCNAFortinet NSE

14+ yrs experience

Data Recovery Engineer

Class-100 cleanroom lab

PC-3000Cleanroom Certified

9+ yrs experience

Find your nearest Azizi Technologies workshop

Walk in to either Dubai branch - free diagnosis, free customer parking, no appointment needed.

Dubai Media City

Concord Tower, Office 45, 10th Floor. Mon-Sat 09:00-21:00 (Fri break 12:00-14:00). Closed Sunday.

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Bur Dubai

G 58, IT Center Building, 21 21A Street. Mon-Sat 09:00-21:00 (Fri break 12:00-14:00). Closed Sunday.

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Azizi Technologies

The numbers behind fleet repair

Diagnosis, always: Free
Parts and labour warranty: 90 days
Collection and return: Fleet
643 Google reviews: 4.9★

Verified Google reviews

What Dubai customers say

4.9 stars from 643 Google reviews across both Dubai workshops.

“I've been a customer of Azizi for a number of years and am very happy to recommend them. They provide an extremely reliable and professional service.”

Stephen Quinn

Loyal customer · Google

“Very kind, the guy Shafeeq, and very speed of service. Best to recommend to everyone who wants to sell mobile or laptop.”

Srikanthnayak

Device trade-in · Google

“Excellent and prompt service. Got the job done within 30 mins, that too at the comfort of our home. Highly recommended.”

Javaid Iqbal

Onsite IT · Google

“Shafeeq is an incredible technician! Completed within 24 hours of me asking for a replacement screen. Really good service, I highly recommend.”

Ritchie Thomas

MacBook screen · Local Guide

“Am so happy - very fast and pro service. Better price, they came in my home and fixed in front of me. Thank you.”

Noora Nasser

Home repair · Local Guide

“Shafeeq was an absolute delight and fixed my device in no time. Very polite and outstanding customer service. He's also very funny and friendly!”

Reckz

Device repair · Google

Corporate MacBook Repair Dubai — Built for Fleets, Not One-Off Jobs

PO/LPO invoicing4-hour Critical SLANDA available