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Azizi Technologies - Dubai IT Solutions Logo
AziziTechnologies
IT Solutions · Since 2007
Two walk-in offices: Dubai Media City and Bur Dubai, Mon to Sat 9:00 to 19:00.Request an assessment
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SLA-backed fleet repair for Dubai businesses

Corporate MacBook Repair Dubai Built for Fleets, Not One-Off Jobs

When it's a working employee's MacBook, "we'll get to it eventually" isn't good enough. Azizi Technologies runs corporate accounts on fixed SLA tiers, batch booking with a ticket per device, PO/LPO invoicing and loaner machines — a fleet process, not a walk-in queue.

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PO/LPO invoicing4-hour Critical SLANDA available

Corporate SLA Tiers

Fixed in your account agreement

Enterprise

4 hr

Critical response

48-72h

Priority repair

5+

Devices for volume rate

90 day

Warranty, all tiers

What's included

  • Batch bookingOne drop-off ticket per device
  • Loaner devicesPriority+ tier
  • NDA on intakeStandard for regulated clients
  • Account contactDedicated not a queue
What it isFAQGet an instant quote

Quick answer

Azizi Technologies runs corporate MacBook repair for Dubai businesses on a fleet basis — batch booking with a job ticket per device, three SLA tiers (Standard, Priority, Critical), PO/LPO invoicing against your trade licence, loaner devices on Priority accounts, and NDA-covered handling for DIFC and government-adjacent clients. Bundles with IT AMC.
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SLA tiers
3
Critical response
4 hours
Batch booking
5-50+ devices
Invoicing
PO/LPO ready
NDA
Available

Built for IT managers, not individual users

What "corporate" actually changes about the repair process

An individual walk-in repair and a corporate fleet repair aren't the same service with a different invoice — the whole process changes: who authorises the work, who gets billed, how many devices move at once, and what happens if a manager's MacBook dies mid-project. This page covers the fleet process specifically.

  • 5, 10 or 50+ devices booked in together at the workshop, tagged individually. On an AMC, the engineer collects and returns them on the scheduled visit.

Blue glass artwork

SLA tiers

Pick the response time your business needs

Same repair quality across all three — the difference is queue priority, response time and loaner availability.

Standard

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For teams that can absorb a next-business-day diagnosis.

  • Next-business-day diagnosis
  • Standard queue position
  • PO/LPO invoicing
  • 90-day warranty
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Priority

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Same-day diagnosis, 48-72hr repair, loaner devices included.

  • Same-day diagnosis
  • 48-72hr repair on common faults
  • Loaner device on multi-day jobs
  • Dedicated account contact
Most Chosen by SMBs

Critical

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For executive or production-critical devices — 4-hour response.

  • 4-hour on-site response
  • Loaner on arrival if unrepairable same-visit
  • NDA + chain-of-custody as standard
  • Escalation direct to senior technician
Request Critical SLA

Combine with our IT AMC or full IT support for one contract covering hardware repair and helpdesk together.

Trusted by businesses across the UAE

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FAQ

Corporate MacBook repair — procurement questions answered

8 answers on invoicing, SLAs, NDAs, loaner devices and MDM-enrolled fleets.

How does corporate MacBook repair pricing and invoicing work?
We invoice against your company trade licence with LPO/PO support — no personal payment needed from the employee. Volume agreements (5+ devices/year) get a fixed per-device diagnostic rate and priority SLA queue position, billed monthly or per PO, whichever your finance team prefers.
What SLA turnaround options are available for business fleets?
Three tiers: Standard (next-business-day diagnosis, queue position as normal), Priority (same-day diagnosis, 48-72hr repair on common faults), and Critical (4-hour on-site response for board-level outages affecting a working executive). SLA tier is fixed in the account agreement so there's no renegotiating during an outage.
How do several devices get to you at once?
Fleet devices, whether 5, 10 or 50+ MacBooks, are booked in at the workshop as one batch, each on its own job ticket with a device tag so nothing gets mixed up. We coordinate with your IT admin or office manager, so one person brings the batch rather than each employee arranging a drop-off. On an IT AMC, the engineer collects and returns them on the scheduled visit, and steady-wear fleets can take a set monthly office visit where batteries, keyboards and pre-ordered screens are done at the desk.
Can you sign an NDA before handling company devices?
Yes — standard for DIFC, DHCC and government-adjacent clients. We sign before intake, restrict data access to what the specific repair requires (e.g. SSD migration), and log chain-of-custody with photos on every device at handover.
Are loaner MacBooks available while ours is being repaired?
For Priority and Critical SLA accounts, yes — a like-for-like loaner (or closest available spec) is provided for board-level or multi-day repairs so the employee isn't without a machine. Loaner terms are set out in the account agreement, not negotiated ad hoc.
Does this bundle with IT AMC or managed IT support?
Most corporate accounts combine MacBook repair SLAs with our IT AMC (unlimited helpdesk, on-site visits) or full managed IT services — one contract, one point of contact, no separate vendor for hardware vs support. See our IT AMC and managed IT support pages for the wider bundle.
What's the minimum fleet size to qualify for a corporate agreement?
There's no hard minimum, but volume pricing and SLA tiers typically make sense from 5 Apple devices upward. Smaller teams can still get PO invoicing and a dedicated account contact — the priority-queue and loaner benefits scale in from 5+.
How do you handle Activation Lock / MDM-enrolled corporate MacBooks?
Company-owned devices enrolled in an MDM (Jamf, Kandji, Apple Business Manager) need IT admin sign-off before board-level or firmware work — we coordinate directly with your admin rather than asking individual employees for credentials they may not have. Three things save a day on board jobs: Find My (Activation Lock) has to be released by the owner or admin first, FileVault machines need the recovery key or the user password for any service that boots macOS, and a replaced logic board needs re-enrolling in Jamf, Kandji or Mosyle afterwards, which we line up with your admin. Apple Business Manager enrolment carries over when the device serial is preserved.

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Official sources

Non-competitor sources we use for standards, platform rules and regulatory context.

Other services

One agreement, fixed SLAs, no per-device negotiation

Next step

Set up your fleet account

Tell us your fleet size and current pain point (turnaround, invoicing, or loaner coverage) and we'll propose the right tier.

Request Fleet Proposal

Two Dubai offices, both walk-in

Concord Tower in Media City and the IT Center Building in Bur Dubai, Monday to Saturday 9:00 to 19:00.Find our offices

IT AMC Dubai: one written SLA for the whole estate

IT annual maintenance contracts with response times in the contract, for offices with or without in-house IT.IT AMC in Dubai
Get a written quote

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What needs fixing?

Four short steps, about a minute. Tell us the job once and we reply on WhatsApp with a price or a written scope, not a call-back.

4.9 stars from 645 Google reviews. Most enquiries answered within minutes during opening hours.

Read them on Google

Meet the engineers

Real engineers. Real accountability.

Every job is handled by a certified engineer, the same people clients name in our Google reviews.

  • IT Support Lead

    Usman K., thanked by name in our Google reviews

    Microsoft Certified

    10+ yrs experience

  • Senior Apple Repair Engineer

    Shafeeq Ur Rehman, owner, on the Mac repair and micro-soldering bench

    Apple-certified diagnostics · Board-level repair

    12+ yrs experience

  • Network & Security Lead

    Infrastructure and firewall team

    Cisco CCNA

    14+ yrs experience

  • Data Recovery Engineer

    Drive imaging and board-level recovery bench

    PC-3000 toolchain

    9+ yrs experience

Finding us

Find your nearest Azizi Technologies workshop

Walk in to either Dubai branch - free diagnosis, visitor parking (first 15 minutes free, then paid), no appointment needed.

Dubai Media City

Concord Tower, Office 45, 10th floor
Dubai Media City, Dubai

Find us in Concord Tower, Dubai Media City. Visitor parking at Concord Tower (first 15 minutes free, then paid).

Opening hours:
Mon to Sat: 9:00 to 19:00, Friday break 12:00 to 14:00
Sun: closed

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Bur Dubai

G 58, IT Center Building, 21 21A Street
Bur Dubai, Dubai

Find us on the ground floor of the IT Center Building, with the walk-in repair counter.

Opening hours:
Mon to Sat: 9:00 to 19:00, Friday break 12:00 to 14:00
Sun: closed

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Azizi Technologies

The numbers behind fleet repair

Diagnosis, always
Free
Parts and labour warranty
90 days
Batch job tickets
Fleet
645 Google reviews
4.9★

Verified Google reviews

What Dubai customers say

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★★★★★ Google review
“Shafeeq is an incredible technician! This has been completed within 24 hours of me asking for a replacement screen. Really good service, I highly recommend their services!”

Ritchie Thomas, MacBook screen · Local Guide

4.9

4.9 stars from 645 Google reviews across both Dubai workshops.

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