PBX System Installation Dubai

PBX Installation Pricing Dubai

PBX costs in Dubai depend on platform, number of extensions and whether you go on-premise (hardware at your office) or cloud-hosted. On-premise gives you full control and lower long-term running costs; cloud reduces the upfront hardware investment.

• 3CX on-premise (up to 10 extensions): from Request a quote setup + server from Request a quote
• 3CX on-premise (up to 50 extensions): from Request a quote setup + server
• 3CX cloud-hosted (Azizi-managed): from Request a quote (up to 10 users)
• Yeastar S-series PBX appliance (20 ext): from Request a quote hardware + Request a quote setup
• Grandstream UCM (on-premise appliance): from Request a quote hardware + Request a quote setup
• IP desk phones (Yealink T4x/T5x series): from Request a quote
• SIP trunk setup (Etisalat or du SIP): Request a quote, replaces analogue PSTN lines

3CX PBX Installation Dubai

3CX is the most widely deployed IP PBX in the Dubai SME and mid-market space, and our most-recommended platform for businesses between 10 and 500 users. It runs on Windows or Linux (or as a virtual appliance), connects to SIP trunks from Etisalat or du to replace your PSTN lines, and includes a full softphone app for desktop and mobile at no extra cost. 3CX licences are priced per simultaneous call (not per user), which makes it significantly more economical for businesses where many users share a smaller number of concurrent lines.

On-Premise vs Cloud-Hosted PBX

Both options deliver the same features; the difference is where the PBX server runs and who is responsible for it.

• On-premise: PBX runs on a server at your office; you own the hardware; full control over data and configuration; lower monthly cost once setup is paid; requires server maintenance
• Cloud-hosted (managed by Azizi): PBX runs in a data centre; no server hardware at your office; Azizi manages updates and backups; fixed monthly fee; easier for remote and multi-site teams
• Hybrid: on-premise PBX with cloud failover, calls route to cloud if your office internet is down

SIP Trunk Configuration Dubai

A SIP trunk replaces your PSTN phone lines (the physical copper lines from Etisalat or du) with a VoIP connection that carries your external calls over the internet, dramatically reducing call costs. We configure SIP trunks from Etisalat Business (SIP connectivity), du Business and third-party SIP providers compatible with UAE regulation. Your existing DID numbers (the numbers your clients call) are ported to the SIP trunk so nothing changes for callers.

PBX Features for Dubai Offices

A correctly configured IP PBX gives your Dubai office enterprise telephony features without enterprise costs.

• Auto-attendant: welcome greeting routes callers to the right department automatically
• Hunt groups: calls ring multiple extensions before going to voicemail
• Call queuing: callers wait in queue with music-on-hold and position announcement
• Call recording: automatic or on-demand, stored locally or in cloud
• Voicemail to email: audio file delivered to inbox
• Conference calling: ad-hoc multi-party calls without external conferencing services
• CRM integration: calls logged automatically to Salesforce, Zoho or HubSpot
• Mobile app: full PBX extension on iOS and Android