CCTV Annual Maintenance Contract (AMC) Dubai

What the AMC Covers

Every CCTV AMC visit includes a full preventive inspection and service. We clean camera lenses and housings, check cable terminations and connections, test recording schedules and motion-detection zones, verify remote-viewing access, and confirm footage is being written correctly to the NVR or DVR.

• Lens and housing cleaning on every camera
• NVR/DVR health check: storage, SMART status, cooling
• Firmware and software updates for cameras and recorder
• Recording-schedule and motion-zone audit
• Remote-viewing app test and password review
• Written service report after every visit

AMC Plan Options

We offer three annual maintenance tiers to match the criticality of your site. All plans include a written post-visit report and a priority fault line; the difference is visit frequency and response time for unscheduled call-outs.

• Essentials: 1 visit/year, Request a quote (up to 8 cameras). 48-hour fault response.
• Business: 2 visits/year, Request a quote (up to 16 cameras). 24-hour fault response.
• Priority: Quarterly visits, Request a quote (up to 24 cameras). 4-hour fault response.

Dubai Dust, Heat and Why Servicing Matters

Dubai's sandstorms and summer humidity accelerate lens degradation faster than in temperate climates. A lens filmed with fine dust reduces image clarity by up to 40%, enough to make facial identification impossible in the footage you need most. Heat above 50 °C also stresses NVR drives; we check drive health and flag failing disks before they cause a silent recording gap. SIRA-regulated businesses also need to prove 31-day continuous footage on demand: an unserviced system that drops recordings can put the business in breach.

Fault Call-Out and Emergency Response

AMC clients get a dedicated fault line for unscheduled issues: cameras offline, NVR not recording, remote-viewing loss or vandalism damage. Response time depends on your plan tier: Essentials 48 hours, Business 24 hours, Priority 4 hours. For critical sites such as banks, petrol stations and healthcare facilities we also offer same-day emergency response as an add-on.

Multi-Site and Corporate AMC

We manage CCTV AMC for retail chains, hotel groups, warehousing operators and corporate campuses across Dubai with a single consolidated contract and one point of contact. We maintain an asset register of every camera, recorder and storage device across your sites and schedule visits to minimise operational disruption. Volume pricing applies for five or more sites.