What Does an IT Support Person Do?
An IT support person is responsible for ensuring that technology like computers, networks, software, and hardware works efficiently. They help employees troubleshoot technical issues, install new systems, and protect data and devices from cyber threats.
Some key tasks of an IT support professional include:
- Setting up computers, printers, and software for new employees
- Monitoring networks to detect and fix problems before they affect the business
- Resetting passwords, repairing hardware, or fixing system crashes
- Backing up data and managing storage solutions
- Installing updates and keeping systems secure from viruses and malware
- Providing remote support via phone, email, or live chat
In cities like Dubai, where remote work, cloud storage, and e-commerce are booming, skilled IT support is not just helpful it is essential.
What Skills Are Required for IT Support?
While technical knowledge is important, a great IT support person also needs to be a good communicator, patient, and highly organized. Here is a breakdown of both technical and soft skills needed:
Technical Skills:
- Operating system knowledge (Windows, macOS, Linux)
- Networking basics (TCP/IP, routers, firewalls)
- Understanding of cybersecurity practices
- Cloud platforms like Microsoft 365 or Google Workspace
- Software installation and troubleshooting
Soft Skills:
- Strong communication and customer service
- Problem-solving and analytical thinking
- Time management and multitasking
- Patience and stress tolerance
Whether working in a fast-paced office in Dubai Marina or supporting remote teams across the UAE, these skills are vital.
What Is the Purpose of IT Support?
The main goal of IT support is to ensure uninterrupted technology operations so that employees can do their jobs efficiently.
IT support also helps:
- Minimize downtime and productivity losses
- Protect sensitive company and customer data
- Train staff on how to use new tools or avoid phishing attacks
- Assist with digital transformation projects
- Scale infrastructure as the business grows
This is where experienced companies like Azizi Technologies UAE come in, offering customized support solutions for businesses in various industries — from finance and education to retail and hospitality.
Is IT Support a Good Career?
Absolutely! IT support offers a strong entry point into the tech industry. It is a stable, in-demand job with room for growth into roles like network engineering, cybersecurity, or system administration.
Why it is a good career:
- Constant demand across every industry
- Opportunity to specialize or grow into higher roles
- Skill-based advancement (certifications matter more than degrees)
- Competitive salaries in regions like Dubai and Abu Dhabi
In fact, many IT professionals working in Dubai’s smart city initiatives started with entry-level support roles and advanced over time.
Is IT Support a Stressful Job?
Like any job, IT support comes with challenges. Dealing with frustrated users, unexpected system failures, or tight deadlines can be stressful. However, stress levels vary based on the work environment and support structure.
Ways to reduce stress include:
- Working with a skilled team
- Using modern monitoring and automation tools
- Having clear protocols for incidents
- Staying up to date with the latest tech trends
At Azizi Technologies Dubai, we emphasise proactive support and automation, reducing human error and high-pressure troubleshooting by solving problems before they happen.
What Qualifications Do I Need for IT Support?
You can start your IT support career with the right skills, not just a diploma. In fact, certifications and practical experience can often carry more weight.
Recommended certifications:
- CompTIA A+ (basic IT support)
- Microsoft Certified: Fundamentals
- Cisco Certified Technician (CCT)
- Google IT Support Certificate
For those in Dubai, many local training centers offer short courses and bootcamps to get started in just a few months. You can also explore career-aligned fields such as web development or digital infrastructure to expand your opportunities.
Final Thoughts:
IT support is no longer just about fixing broken computers, it is about keeping your business running smoothly in a fast-paced digital world. From protecting your network against threats to ensuring software runs efficiently, IT support plays a crucial role in every modern organization’s success.
In a competitive city like Dubai, where businesses rely heavily on technology, choosing the right IT partner matters. Azizi Technologies Dubai stands out by offering reliable, cost-effective, and scalable support that grows with your business needs.
