What Is Required to Be an IT Support Specialist?
To become an IT support specialist, you need technical skills, good communications, and certifications that prove you are ready for the job. While a formal degree can be helpful, it is not always necessary. In many cases, real-world skills and certifications speak louder than a college degree when looking for work.
Essential Roles in IT Support:
- Fixing hardware and software glitches
- Configuring managing network connections
- Installing, updating, and maintaining systems
- Providing remote or on-site technical support
- Ensuring data security and backups
Employers in Dubai often look for certified professionals who are adaptable, responsive, and familiar with the tools used in modern digital environments. That is why many companies, including Azizi Technologies UAE, focus on skill-based hiring.
What Kind of IT Certification Should I Get?
If you are starting in IT support, it is best to pursue foundational certifications that demonstrate core competencies. Some of the most trusted certifications in the IT field include:
1. CompTIA A+
- Globally recognized
- Covers basic networking, troubleshooting, hardware, and security
- Perfect for beginners
2. Microsoft Certified: Windows Client or Azure Fundamentals
- Ideal for those planning to work in Microsoft environments
- Great for companies using Windows-based systems or Microsoft Surface devices
3. Cisco Certified Technician (CCT)
- Focuses on diagnosing and restoring Cisco devices
- Relevant for jobs involving networking or telecom infrastructure
4. Google IT Support Certificate
- An online, self-paced program on Coursera
- Covers fundamental IT skills and real-world troubleshooting scenarios
5. ITIL Foundation Certification
- Covers the core of IT service management
- Great for enterprise environments and IT helpdesk roles in Dubai
In Dubai’s growing tech industry, these certifications help candidates stand out and boost confidence among employers. Many recruitment agencies and IT firms in the UAE now require at least one of these credentials.
What Certificate Do You Need for IT Support?
While there is no single required certificate, most entry-level IT support jobs will either require or prefer that candidates hold one or more of the following:
| Certificate | Best For | Globally Recognized | Beginner-Friendly |
| CompTIA A+ | General IT support | ✅ | ✅ |
| Microsoft Certified | Microsoft-based systems | ✅ | ✅ |
| Google IT Support | Remote/online learners | ✅ | ✅ |
| Cisco CCT | Network support roles | ✅ | ❌ |
| ITIL Foundation | Helpdesk & service roles | ✅ | ✅ |
These certificates prove to employers that you have the technical proficiency to support users, manage systems, and troubleshoot issues efficiently. Leading IT service providers across the UAE actively seek candidates with these certifications to ensure reliable and future-ready tech support.
How to Get Into IT Support with No Experience?
Starting a tech career without experience is completely possible, especially with the right certifications and mindset. Here is a step-by-step plan:
Step 1: Take a Free or Low-Cost IT Course
You can start learning IT support through beginner-friendly courses on Coursera, edX, or Udemy.
Step 2: Certification Matters
Begin with CompTIA A+ or the Google IT Support Certificate; both are beginner-friendly and respected by employers.
Step 3: Practice on Your Own
Set up a home lab, troubleshoot your own devices, or volunteer to fix tech issues for friends or community centers.
Step 4: Build a Resume and LinkedIn Profile
Highlight your certifications, soft skills, and any personal or freelance projects.
Step 5: Look for Internships
Look for positions such as Help Desk Assistant, Junior IT Technician, or IT Intern. In Dubai, many small and medium enterprises are open to hiring freshers with strong learning potential. Azizi Technologies UAE has helped multiple interns and junior professionals get hands-on experience through corporate IT support projects and client-side support roles.
Final Thoughts:
If you are aiming for a career in IT support or hiring for one, certifications are the key to credibility and capability. Whether you pursue CompTIA A+, Cisco, or Microsoft credentials, each one brings you closer to mastering the core areas of IT support.
In Dubai’s dynamic tech ecosystem, certified professionals are in high demand from startups in Dubai Internet City to large enterprises in Jebel Ali. Trusted IT support companies like Azizi Technologies Dubai ensure that our teams are well-trained, qualified, and prepared to solve real-world tech problems.
Want to grow your tech career or build a strong IT team in the UAE? Visit Azizi Technologies AE for expert advice, support services, and career opportunities in the IT field.
