Frequently Asked Questions (FAQs)

At Azizi Technologies, we understand you have questions before entrusting us with your IT needs. We’ve compiled a list of common inquiries to provide clarity, build trust, and help you make an informed decision. If you don’t find the answer you’re looking for, please don’t hesitate to contact us directly!

Frequently Asked Questions

Here are some of the most common questions we receive about our services. If you don’t find your answer here, feel free to reach out to us directly. We’re happy to help!

Azizi Technologies is a comprehensive IT services company based in Dubai, serving businesses and individuals across the entire UAE market. We offer a wide range of services, from IT support and digital marketing to computer and specialized device repair, designed to meet all your technology needs.

We proudly serve both businesses of all sizes, from startups to large enterprises, and individual customers throughout the UAE. Whether you need enterprise-level IT solutions, a new website, or a repair for your personal laptop, we have the expertise to assist you.

Azizi Technologies stands out due to our comprehensive service offering, expert team, commitment to customer satisfaction, and transparent approach. We provide end-to-end IT solutions under one roof, ensuring seamless service delivery and consistent quality. Our local presence in Dubai allows us to provide prompt and reliable support across the UAE.

Getting a personalized quote or consultation is easy! You can contact us directly through our website (azizitechnologies.ae) by filling out our online inquiry form, or by calling us at our Dubai Media City office at 055 741 3706 or our Bur Dubai office at 055 753 0104. Our team will get back to you promptly to discuss your requirements.

We have two convenient office locations in Dubai:
Dubai Media City Office:
Address: Concord Tower – Office# 45 10th Floor – Al Sufouh – Dubai Media City – Dubai
Phone: 055 741 3706
Hours: Tuesday-Thursday, Friday, Saturday, Monday: 9 AM–7 PM; Sunday: Closed.
Service Hours (Delivery & Pickup): 9 AM–5 PM
Google Reviews: 5.0 (165 Google reviews)
Bur Dubai Office:
Address: G 58, IT Center Building – 21 21A St – Bur Dubai – Al Souq Al Kabeer – Dubai
Phone: 055 753 0104
Hours: Tuesday-Thursday, Saturday, Monday: 9 AM–10 PM
Friday: 10 AM–12 PM, 5PM – 10PM
Sunday: Closed.
Service Hours (Delivery & Pickup): 9 AM–5 PM
Google Reviews: 4.9 (613 Google reviews)

We offer a full spectrum of IT Support & Infrastructure services for businesses, including On-Site and Remote IT Support, Managed IT Services, Network Setup & Management, Cloud Services Setup, Cybersecurity Services, Backup & Disaster Recovery, IT Consulting, Server Maintenance, VoIP Setup, and much more. We act as your dedicated IT department.

Absolutely. Our experts specialize in Network Setup & Management, including wired and wireless network setup, VPN setup, firewall configuration, network security audits, and ongoing performance monitoring to ensure your business operations are secure and efficient.

Yes, cybersecurity is a core part of our IT offerings. We provide comprehensive Cybersecurity Services, including firewall setup, endpoint security, network segmentation, security awareness training, and ongoing vulnerability assessments to safeguard your valuable data and systems.

Managed IT Services mean we proactively manage and monitor your IT infrastructure, often remotely, to prevent issues before they arise. This includes system monitoring, patch management, help desk support, and regular maintenance, allowing you to focus on your core business while we handle your IT.

Our Digital Marketing & SEO Services are designed to boost your online visibility and drive growth. We offer Search Engine Optimization (SEO), Social Media Marketing, PPC Management (Google Ads), Content Marketing, Email Marketing, Web Development, and more, all tailored to help you reach your target audience in the UAE.

SEO (Search Engine Optimization) is the process of improving your website’s visibility on search engines like Google. For businesses in Dubai, strong SEO is crucial for attracting local customers, increasing website traffic, and generating leads or sales by ranking higher for relevant search terms.

Yes, we provide professional Web Development Services, including custom web development, WordPress development, e-commerce web development, and website redesigns. We focus on creating user-friendly, responsive, and search-engine-optimized websites that effectively represent your brand.

Absolutely. We offer comprehensive Social Media Marketing and Social Media Advertising services, including content creation, campaign management, and performance analysis, to help you engage with your audience and achieve your marketing objectives.

We offer a full range of Computer Repair Services for both individuals and businesses. This includes hardware diagnostics, software troubleshooting, virus removal, operating system installation, data recovery, hardware replacement (e.g., hard drives, RAM), and blue screen fixes.

Yes, we offer professional Data Recovery services for various storage devices. While success rates can vary depending on the damage, our experts utilize advanced techniques to recover your valuable data from crashed hard drives, corrupted systems, and accidental deletions.

Yes, beyond basic repair, we also assist with network-related issues, including Wi-Fi setup and troubleshooting, printer connectivity problems, and general network diagnostics for both individual users and small businesses.

Yes, we offer Hardware Procurement services to help you source the right IT hardware. We also operate a Second-hand Computer Shop, providing reliable and affordable pre-owned computers that have been thoroughly tested and refurbished.

We specialize in repairing a wide array of devices, including Microsoft Surface devices (Surface Screen Repair, Battery Replacement, Keyboard Repair) and Apple MacBooks (MacBook Logic Board Repair, Screen Replacement, Battery Replacement, Water Damage Repair, SSD Upgrades, and more). We also repair other laptops and devices.

Yes, a MacBook not turning on can indicate several issues, including logic board problems, power supply issues, or battery faults. Our technicians are highly experienced in MacBook Logic Board Repair and other complex diagnostics to get your device running again.

Repair turnaround times vary depending on the specific issue and part availability. For common repairs like screen or battery replacements, we often aim for same-day or next-day service. More complex issues, like water damage or logic board repair, may take longer. We’ll provide an estimated timeframe after our diagnostic assessment.

Yes, we stand behind our repair work. All our specialized device repairs come with a warranty on parts and labor, giving you peace of mind. Specific warranty terms will be provided at the time of service.

Azizi Technologies is based in Dubai and provides comprehensive IT services and support to businesses and individuals across the entire United Arab Emirates.

We believe in transparent pricing. For most services, we offer clear quotes after an initial consultation or diagnostic assessment. For recurring services like Managed IT, we provide detailed service level agreements (SLAs) and package pricing. We strive to offer competitive rates without compromising on quality.

Turnaround times vary significantly depending on the service. For emergency IT support or minor device repairs, we aim for the quickest possible resolution, often within hours. Larger IT projects like network installations or web development have a more structured timeline, which we’ll discuss and agree upon during the planning phase. Our goal is always efficient and timely service delivery.

Yes, we understand that IT emergencies can disrupt your business. We offer responsive IT support and can often provide immediate assistance for critical issues. Please contact us directly to discuss your urgent needs.

We accept various convenient payment methods, including bank transfers, major credit/debit cards, and other widely used digital payment options in the UAE. Detailed payment information will be provided with your service quote or invoice.